Patient Access Representative Associate

2 weeks ago

Minneapolis, Minnesota, United States UnitedHealth Group Full time
Job Title: Patient Access Representative Associate

At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone.

We are seeking a Patient Access Representative Associate to join our team. In this role, you will be responsible for greeting and welcoming patients, collecting demographic and financial data, and entering information into our electronic medical record.

Key Responsibilities:

  • Greet and welcome patients in person
  • Collect demographic and insurance information
  • Check in and interview patients to complete appropriate paperwork
  • Direct patients to their appointment or procedure
  • May assist in scheduling add-on appointments
  • Document any issues and resolutions in electronic medical record
  • Resolve claim issues or registration errors on patient accounts
  • Verify insurance eligibility and benefits information for payers and interpret results
  • Obtain cost information and explain it to patients as needed
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs
  • Screen and approve patients for financial assistance programs
  • Assist patients with application process for available financial assistance programs
  • Provide technical or functional direction for employees
  • Assist patients in completing request for information forms and submit to appropriate department
  • Obtain signatures from patients as needed
  • May gather medical record information from all departments for collection
  • Provide customer service for inbound and outbound telephone calls
  • May mentor other staff as needed

Requirements:

  • 6+ months of customer service experience in an office/hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 8 hour shifts, 72 hours every two weeks, starting at 2:30pm, 3:30pm & 5:30pm (rotational basis)
  • Ability to work every other weekend, within the same hours
  • Ability to work standard daytime hours during the training schedule, for the first 3 weeks upon starting
  • Must be 18 years of age or older

Preferred Qualifications:

  • Revenue Cycle experience
  • General office experience
  • Epic experience

Why Choose UnitedHealth Group?

We believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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