Patient Access Representative Senior
4 weeks ago
At UnitedHealth Group, we are committed to delivering care and improving health outcomes for millions of people around the world. As a Senior Patient Access Representative, you will play a critical role in ensuring that patients receive the best possible care by greeting and welcoming them in person, collecting demographic and financial data, and entering information into an electronic medical record.
Key Responsibilities:
- Greets and welcomes patients in person
- Collects demographic and insurance information
- Checks in and interviews patients to complete appropriate paperwork
- Directs patients to their appointment or procedure
- Documents any issues and resolutions in electronic medical record
- Uses resources, tools, and procedures to complete registration for complex accounts
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains it to patients if necessary
- Collects co-pay or deductibles
- Assists and counsels patients with application processes for available financial assistance programs
- Provides technical or functional direction for employees
- Uses resources, tools, and procedures to complete accounts in assigned work queues
- Assists patients in completing request for information forms and submits them to the appropriate department
Requirements:
- High School Diploma/GED (or higher)
- 2+ years of revenue cycle experience
- 2+ years of customer service experience
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 11:00am-7:30pm, Monday-Friday
- Must be 18 years or older
- Experience with electronic medical records
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. If you share our passion for delivering high-quality care and improving health outcomes, we encourage you to apply for this exciting opportunity.
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