VIP Player Engagement Specialist
2 weeks ago
The VIP Player Engagement Specialist plays a crucial role in fostering relationships with high-value casino patrons. This position is dedicated to reaching out to selected casino players as directed by the Player Development team. The Specialist will utilize various communication methods to invite eligible players to experience the offerings of Seminole Gaming.
Key Responsibilities
- Proactively engages with assigned player accounts through multiple channels.
- Maintains accurate and up-to-date contact information for all players in the database.
- Exemplifies outstanding customer service in every interaction with both internal and external stakeholders.
- Ensures compliance with all company policies and accurately completes necessary documentation.
Required Qualifications
- At least 2 years of experience in telemarketing or customer outreach, or a combination of education and relevant experience in the casino or hospitality sector.
- Familiarity with casino and hotel operations is preferred.
- Proficient in Microsoft Office Suite, including Excel and Word.
- Experience with gaming machines and table games is advantageous.
- Exceptional customer service skills are essential.
- Ability to handle challenging situations with poise.
- Capable of making informed decisions based on player activity.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Work Environment
- Responsibilities are primarily performed in an office setting, utilizing a phone and computer.
- Some duties may involve interacting with players in a casino environment.
- Performance metrics will include daily contact quotas.
Native American Preference Policy
In alignment with the Tribal Council's policy, preference is given to Native Americans in all employment practices, including hiring and promotions.
Employment Process
All candidates must complete a gaming licensure process, which includes a thorough background check as part of the employment procedure.
Disclaimer
This job description is intended to provide a clear understanding of the role; however, management reserves the right to modify responsibilities as necessary based on operational needs.
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