Customer Engagement Specialist
2 weeks ago
Job Type:
Part-time
Position Overview:
Join the dynamic team at a leading nonprofit organization dedicated to enhancing community well-being.
The Greater Somerset County YMCA is a prominent institution with a rich history of over 150 years, committed to fostering youth development, promoting healthy lifestyles, and encouraging social responsibility.
With multiple locations serving a diverse population, we are proud to impact the lives of over 30,000 individuals across our communities.
Our organization employs around 100 full-time and 950 part-time staff members, generating operating revenues exceeding $22 million. We strive to empower individuals from all backgrounds and are dedicated to inclusivity and addressing social disparities.The Hillsborough YMCA is in search of a Customer Engagement Specialist who will play a vital role in ensuring a positive experience for our members, guests, and program participants.
Key Responsibilities:- Delivering exceptional service that exceeds member expectations from the moment they enter until they leave.
Qualifications:
- Minimum of three years of experience in customer service.
- High school diploma or equivalent required.
- Proficient in Microsoft Office and capable of learning new database systems.
- Excellent communication and critical thinking abilities.
- Proven experience in multitasking, problem-solving, and conflict resolution.
- Ability to collaborate effectively within a team, demonstrating flexibility, reliability, and adaptability.
- Experience in fundraising and bilingual skills are advantageous.
Work Schedule:
Flexible part-time hours, particularly during evenings and weekends. Benefits include complimentary individual membership, discounts on programs, access to retirement plans, opportunities for professional development, and support for community inclusivity. We maintain a drug-free workplace and are an Equal Opportunity Employer. Starting salary is $15.13.
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