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Pharmaceutical Sales Engagement Specialist

2 months ago

Tampa, Florida, United States Otsuka Full time
Position Overview

Otsuka America Pharmaceutical, Inc. is pioneering a fresh approach to customer engagement aimed at enhancing the experience of patients, caregivers, and healthcare professionals (HCPs) in a dynamic healthcare landscape. This innovative model focuses on local care settings, striving to provide superior service and support to all stakeholders involved in patient care.

Our Ecosystem Approach

This strategy fosters collaboration among account management, medical teams, patient access, and market access to engage local healthcare systems effectively. By identifying opportunities to elevate the patient experience, we ensure that our customers receive coordinated and seamless care, supplemented by digital tools that bridge care gaps.

Role of the Health Science Advisor

In this evolved engagement model, the Health Science Advisor (HSA) will connect with HCPs using a mix of in-person, virtual, and digital methods, providing comprehensive insights about our products and the conditions they address. Our Clinical and Scientific Specialists (CSS) will offer in-depth clinical knowledge on-demand, delivering tailored education on disease states, thought leadership, and real-world evidence.

Key Responsibilities
  • Proactive Outreach: Engage HCPs on critical topics including product access, on-label information, and established patient care guidelines.
  • Customer Engagement: Utilize various virtual and digital tools to connect with customers, ensuring their inquiries are addressed and gathering feedback on engagement quality.
  • Thought Leadership: Organize speaker programs and local provider discussions to share experiences and outcomes with regional leaders.
  • Business Planning: Provide insights to the ecosystem lead, contributing to local strategy and business goals while collaborating with the ecosystem team to refine targeting and action plans.

Qualifications
  • A minimum of 2 years of experience in pharmaceutical or medical device sales.
  • Must reside within a reasonable commuting distance of the designated sales territory.
Preferred Skills and Experience:
  • Experience in commercial life sciences or related fields, engaging with key healthcare ecosystem players.
  • 4+ years in a sales role with HCPs, ideally across multiple products and complex healthcare environments.
  • Clinical nursing or Advanced Practice Nurse (APN) experience is highly regarded.
  • Ability to navigate an evolving and ambiguous environment.
  • Proven success in coaching and mentoring peers to achieve their goals.
  • Track record of meeting or exceeding financial and qualitative targets.
  • Strong problem-solving skills and the ability to communicate complex clinical information effectively.
  • Knowledge of operational issues related to healthcare product delivery, including reimbursement and supply chain challenges.

Competencies
  • Accountability for Results: Maintain focus on strategic objectives and uphold high performance standards.
  • Strategic Thinking & Problem Solving: Make informed decisions with long-term impacts in mind.
  • Patient & Customer Centricity: Prioritize the needs of customers and stakeholders.
  • Impactful Communication: Communicate clearly and respectfully, influencing at all levels.
  • Respectful Collaboration: Value diverse perspectives and foster partnerships to achieve common goals.
  • Empowered Development: Actively engage in professional growth as a business imperative.

Otsuka is committed to equal opportunity employment and encourages all qualified applicants to consider this opportunity.