Facility Customer Service Coordinator

3 weeks ago

Rochester, United States Sherwin-Williams Full time

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.


The individual selected for this role will be expected to work at Facility #4366, located at: 820 Emerson St., Rochester, NY 14613


Schedule: Monday - Friday, 7:00am - 3:30pm

Compensation: $18.23 - $21.85
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show 





What is the Process to get Started? 


Step 1 – Online Application 





Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/  


Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners  





Step 2 – Digital Interview  





Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions  


You’ll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation  





Step 3 – In-Store Interview 





Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. 





At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. 




Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 





The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 





Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. 





As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.



Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
Ensure high levels of customers satisfaction through excellent service
Build positive relationships with customers
Intake, process, and verify customer orders to ensure they are completed and documented accurately
Build and maintain knowledge of all products to ensure effective customer recommendations
Act as liaison between customer, sales representatives, and store staff
Ensure compliance with policies and procedures including safety, loss prevention, and security
Follow quality service standards and comply with procedures, rules and regulations
Assist with moving and loading product
Operate batch tinting equipment, as needed


Minimum Requirements 



Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
Must have at least one (1) year of work experience in customer service, retail, or sales



Preferred Qualifications



Have an associate degree or higher in Business, Sales, or Marketing
Have at least one (1) year of experience working as a Facility Coordinator
Have at least three (3) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
Have previous work experience selling paint and paint related products
Have prior work experience operating tinting or color matching equipment

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

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