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Customer Service Coordinator

2 months ago

Rochester, New York, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Facility Customer Service Representative to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their needs are met.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate information and solutions to their needs.
  • Order Processing: Intake, process, and verify customer orders to ensure they are completed and documented accurately.
  • Product Knowledge: Build and maintain knowledge of all products to ensure effective customer recommendations.
  • Relationship Building: Build positive relationships with customers, sales representatives, and store staff to ensure seamless communication and collaboration.
  • Compliance: Ensure compliance with policies and procedures, including safety, loss prevention, and security.
  • Quality Service: Follow quality service standards and comply with procedures, rules, and regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of work experience in customer service, retail, or sales.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using material handling equipment.
Preferred Qualifications
  • Education: Associate degree or higher in Business, Sales, or Marketing.
  • Experience: At least three years of work experience in customer service, retail, or sales.
  • Skills: Experience working with material handling equipment, selling paint and paint-related products, and operating tinting or color matching equipment.
What We Offer

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our company values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.