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Customer Service Facility Coordinator
2 months ago
The Customer Service Facility Coordinator plays a crucial role in engaging with clients to assess their requirements, respond to inquiries regarding Sherwin-Williams offerings, and suggest appropriate solutions. This role is vital for fostering business growth by assisting both existing and prospective clients, managing inquiries, and identifying their product preferences.
Key Responsibilities
- Respond to customer inquiries through various communication channels, providing precise information about products and their applications.
- Maintain high levels of customer satisfaction by delivering exceptional service.
- Establish and nurture positive relationships with clients.
- Process and verify customer orders, ensuring accuracy in documentation and completion.
- Develop and sustain comprehensive knowledge of all products to facilitate effective recommendations.
- Act as a communication bridge between customers, sales personnel, and store staff.
- Adhere to company policies and procedures, including safety and security protocols.
- Follow established service quality standards and comply with relevant regulations.
- Assist in the handling and loading of products as needed.
- Operate tinting equipment when required.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
- Ability to lift and carry materials weighing up to 50 lbs. frequently and up to 100 lbs. occasionally, with or without reasonable accommodation.
- At least one (1) year of experience in customer service, retail, or sales.
- Possession of an associate degree or higher in Business, Sales, or Marketing.
- Minimum of one (1) year of experience as a Facility Coordinator.
- At least three (3) years of experience in customer service, retail, or sales.
- Experience with material handling equipment, such as forklifts, pallet jacks, and order pickers.
- Prior experience in selling paint and related products.
- Experience operating tinting or color matching equipment.
This position offers a comprehensive benefits package, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement savings options, and more. Additional benefits include generous time off policies, including personal leave, paid parental leave, medical leave, and vacation time.
