Program Manager
1 month ago
Title: Program/Project Management Lead
Location: Santa Clara, CA
Work Environment: Hybrid 3 days a week in-office.
Duration: 12 Months
Responsibilities:
- Lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities to highlight our products/services to potential clients.
- Track and allocate resources effectively to ensure smooth program execution.
- Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
- Provide support for the leadership team by delivering insightful updates and reports.
- Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders.
- Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum.
- Deliver monthly reports to Business Units to keep stakeholders informed about program developments.
- Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements.
- Integrate feedback and enhancement processes into a centralized PM customer engagement tool.
- Expand the capabilities of the PM customer engagement tool to meet the evolving requirements of the outbound product implementation team and facilitate the deprecation of custom tracking tools.
Additional Information:
- Will the client pay for travel and expenses? No
- Is industry experience needed for this role and why? Yes, needs a Senior Manager or Director level for this role.
- What are must-have skills for this role?
- Program Management
- ServiceNow
- Experience with managing ServiceNow implementation engagements
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