Program Manager

1 month ago


Santa Clara, United States Xoriant Corporation Full time

Title: Program/Project Management Lead
Location: Santa Clara, CA
Work Environment:
Hybrid 3 days a week in-office.
Duration: 12 Months

Responsibilities:

  • Lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities to highlight our products/services to potential clients.
  • Track and allocate resources effectively to ensure smooth program execution.
  • Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
  • Provide support for the leadership team by delivering insightful updates and reports.
  • Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders.
  • Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum.
  • Deliver monthly reports to Business Units to keep stakeholders informed about program developments.
  • Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements.
  • Integrate feedback and enhancement processes into a centralized PM customer engagement tool.
  • Expand the capabilities of the PM customer engagement tool to meet the evolving requirements of the outbound product implementation team and facilitate the deprecation of custom tracking tools.

Additional Information:

  • Will the client pay for travel and expenses? No
  • Is industry experience needed for this role and why? Yes, needs a Senior Manager or Director level for this role.
  • What are must-have skills for this role?
  1. Program Management
  2. ServiceNow
  3. Experience with managing ServiceNow implementation engagements
Years of experience required for each skill? 10 years Program Manager
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