Principal Technical Program Manager

1 day ago


Santa Clara, California, United States ServiceNow Full time
Job Title: Principal Technical Program Manager

ServiceNow is seeking a seasoned Principal Technical Program Manager to oversee the Generative AI program and operations across all ServiceNow workstreams. This is an opportunity to optimize processes, drive outcomes, and cultivate collaboration across cross-functional teams.

Responsibilities:
  • Manage high-visibility complex programs with multiple workstreams across cross-functional teams.
  • Drive prioritization, project planning, milestones, deliverables, and success criteria for a portfolio of programs.
  • Identify, assess, prioritize, and mitigate risks to meet program objectives.
  • Coordinate and facilitate executive-level meetings and large cross-functional events.
  • Simplify complex issues into actionable executive-level status.
  • Translate business objectives into execution strategy and lead successful execution.
  • Develop metrics and data models to drive recommendations.
  • Establish trusted relationships with key technology and functional leaders to drive focus on strategic program objectives.
  • Build process, template, and training artifacts.
  • Execute change management initiatives to ensure smooth program execution.
  • Analyze trends and data to create reports and dashboards providing actionable insights.
Qualifications:
  • 12+ years of technical and non-technical portfolio/program management experience building programs on a global scale.
  • 6+ years of dedicated experience running large engineering programs.
  • Basic knowledge of cloud infrastructure or 8+ years with a Master's degree.


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