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Hotel Sales Coordinator

1 month ago

Lake Forest, United States Homewood Suites & Hampton Irvine Full time

The primary role of a Sales Coordinator is to provide administrative support to the Sales/Catering Managers. Their job duties require customer service attributes key to creating a positive guest/client experience.

 Job Duties:

 * Answer all phone lines in the Sales office, ensuring all inquiries are dealt with accurately, timely, and professionally.

 * Qualify/screen all phone calls and walk-ins and then pass them on to the appropriate manager.

 * Collaboratively work with all Sales Channels, including Delphi, Sales Pro, and Meeting Broker.

 * Create and send Group and Business Travel contracts as directed by Sales Managers.

 * Serve as contact person/liaison with clients, prospects, travel agents, meeting planners, and vendors, communicating hotel features and benefits with them by phone and email. Respond to questions and requests and collect pertinent data for managers' follow-up.

 * To ensure repeat business, follow up with each client to ensure a good experience and work with them to set dates for their future stays or events.

 * Follow-up on invoices, resolve billing issues, return missed calls, schedule events, file paperwork and invoices, and assist the front desk office when the hotel is busy with incoming guests

 * Develop Group and BT Contracts and update the customer database -- Salesroom

 * Assist in growing and updating Sales Pro by consistently adding new account data, updating comments, notes on communication, booked business, lost business, billing, etc.

 * Build and distribute booking links for all Groups and BT Accounts

 * Create Group Resumes and Group Rooms Forecasts. Communicate details to appropriate staff and during the manager's staff meeting.

 * Input and update room blocks. Communicate cut-off dates and terms to the group/business contact. Communicate special requests, layouts, and event set-up requirements to appropriate staff members.

 * Manage Pre- and Post-event billing details and obtain deposits when required.

 * Develop and maintain positive working relationships with others, support the team in reaching common goals, and listen to and respond appropriately to the concerns of other employees and guests/clients.

 * Oversee, manage, and track reservations, pick-up of group blocks, adherence to cut-off dates, and any subsequent adjustment to room blocks

 * Perform other reasonable job duties as requested by Managers.

What are we looking for?

  • At least 1 year of experience in sales and hospitality.
  • Experience with Delphi
  • Ability to speak, read, and write fluent English; other languages beneficial
  • Professional verbal and written communication skills
  • Exceeds Guest expectations
  • Providing services that are above and beyond for guest satisfaction and retention

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing all the time.
  • Leadership - We're leaders in our industry and our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, services, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable daily hospitality experiences.  And our outstanding Team Members are at the heart of it all

Benefits

* Competitive Pay

* Global Hospitality Training

* Health Insurance

* Paid Time Off

* 401(k)

* Worldwide Employee Hotel Room Discount

EOE/AA/Disabled/Veterans