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IT Support Specialist
3 months ago
Title- IT Support Specialist
Duration: 6+ Months
Location- San Francisco, CA
Day-to-day responsibilities will involve
Responsibilities:
- Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.
- Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.
- Be able to work effectively independently as well as collaboratively with a local or remote team
- Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.
- Understand and communicate the urgency of all issues as appropriate.
- Ability to provide remote support for a hybrid environment.
- Document issues/problems and solutions for both IT team members and end users.
- Work closely with other IT departments or vendors to escalate and resolve issues.
- Be available as on-call support as needed.
Basic Qualifications
- 7-10 years relevant technical and functional experience in a hybrid Windows based environment
- 7-10 years of experience supporting Windows and MacOS workstations and laptops
- 7-10 years of experience providing technical support and demonstrated career growth
- Experience in customer facing positions and regular exposure to executive level employees
- Bachelor's degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree
- Strong documentation and communication skills.
Preferred Qualifications
- Financial Industry experience is preferred
- Strong diagnostic and troubleshooting skills to restore immediate use of systems.
- Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.
- Experience with financial applications i.e., Bloomberg, Factset, Eze, Charles River, a plus.
- Strong familiarity with desktop security products.
- Strong understanding of Active Directory Administration.
- Strong understanding of virtual desktops using vSphere, Horizon Client.
- Support of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.
- Microsoft Configuration Manager, Microsoft Endpoint Management.
- Experience with MDM systems such as Microsoft Intune.
- Experience with MFA such as RSA and MS Authenticator.
- Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).
Bonus Qualifications
- Experience and proficiency with infrastructure and cloud System administrator level of knowledge of common IT systems (Networking, servers, etc.)
- Experience leading IT projects with multiple departments both in IT and outside of IT
