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Technical Support Specialist

2 months ago

San Francisco, United States Merge IT Full time
Position Overview:

Our esteemed client is seeking an IT Support Engineer to provide exceptional technical assistance. This role is crucial in ensuring that both business and customer needs are met efficiently.

Contract Details:
  • Duration: 6+ months, with potential for extension or permanent placement based on performance.
  • Work Schedule: Evening shifts from 02:00 PM to 11:00 PM, Monday to Friday.
  • Compensation: $20-22 per hour, commensurate with experience.

Key Responsibilities:
  • Execute a variety of technical tasks either remotely or on-site to fulfill business and customer requirements.
  • Lead small teams in delivering basic work packages according to company protocols.
  • Maintain thorough documentation and reporting of completed work to ensure adherence to company and customer standards.
  • Address and escalate issues as per company guidelines to meet customer expectations effectively.
  • Deliver outstanding customer service to both internal and external clients to ensure a consistent experience.

Ideal Candidate Profile:
  • Ability to adhere to instructions and established procedures.
  • Demonstrated experience in an IT Desktop Service environment.
  • Proficient in utilizing information systems and technology applications relevant to the IT industry.
  • Exhibits an organized approach to work tasks.
  • Possesses strong customer service skills.
  • Basic administrative capabilities.
  • Good interpersonal, literacy, and numeracy skills.
  • Awareness of health and safety regulations in the workplace.

About Merge IT:

We pride ourselves on a team of skilled professionals dedicated to identifying and delivering top-tier IT talent for leading enterprise clients.

Merge IT is an equal opportunity employer, committed to fostering a diverse and inclusive workplace for all employees.

In compliance with federal regulations, all hired individuals will be required to verify their identity and eligibility to work in the United States.

Please note that this job posting does not guarantee employment.


Job Type:
Contract

Pay Rate:
$22.00 per hour

Work Location:
On-site