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Technical Support Specialist

2 months ago

San Francisco, United States Merge IT Full time
Position Overview:
We are seeking an experienced IT Support Engineer to provide technical assistance and support to our clients. This role is crucial in ensuring that all IT-related issues are resolved efficiently and effectively.

Contract Details:
- Duration: 6+ months, with potential for extension or permanent placement based on performance.
- Work Schedule: Evening shifts from 02:00 PM to 11:00 PM, Monday through Friday.
- Location: Onsite.
- Compensation: $20-22 per hour, commensurate with experience.

Key Responsibilities:
  • Execute a variety of technical tasks either remotely or on-site to fulfill business and client needs.
  • Lead small teams in delivering fundamental work packages in accordance with company protocols.
  • Maintain documentation and reporting on completed tasks to ensure adherence to company and client standards.
  • Address issues following company procedures to meet client expectations and assess escalations for appropriate action.
  • Deliver exceptional customer service to both internal and external clients to ensure a consistent experience.

Ideal Candidate Profile:
  • Ability to adhere to instructions and established procedures.
  • Demonstrated experience in an IT Desktop Service environment.
  • Familiarity with information systems and technology applications relevant to the IT industry.
  • Organized and methodical approach to work tasks.
  • Strong customer service skills.
  • Basic administrative competencies.
  • Effective interpersonal communication skills along with fundamental literacy and numeracy abilities.
  • Awareness of workplace health and safety standards.

Why Merge IT?
At Merge IT, we pride ourselves on our team of skilled professionals dedicated to connecting top-tier IT talent with leading enterprise clients. We are committed to fostering a diverse and inclusive workplace for all employees.

Compliance Notice:
In accordance with federal regulations, all candidates hired will be required to verify their identity and eligibility to work in the United States, completing the necessary employment eligibility verification document upon hire.

Job Type: Contract
Pay Rate: $22.00 per hour
Work Location: In-person