On-Site IT Helpdesk Technician

2 weeks ago


Houston, United States New Charter Technologies Full time

As an Onsite Helpdesk Technician, you will be stationed at our client's office and will be the first point of contact for all IT-related issues. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client's IT infrastructure. This role requires a proactive individual with excellent problem-solving skills and a customer-focused attitude. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed.

  • This position is 3 days in the Houston downtown office and 2 days at the plant in Pasadena, TX. They will need to commute to these locations.
  • The work at the plant will require them to wear PPE (Hardhat, etc) (it will be provided) when traveling to different building in the plant. They will be supporting the plant workers laptops/pcs, general onsite support.


Key Responsibilities:
  • Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client's office.
  • Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
  • Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
  • Perform hardware and software installations, configurations, and upgrades.
  • Troubleshoot network connectivity issues and assist with basic network administration tasks.
  • Maintain accurate documentation of all support activities, including incident reports and resolutions.
  • Collaborate with remote support teams and escalate complex issues when necessary.
  • Educate end-users on best practices and provide training as needed.
  • Ensure timely resolution of all IT issues and provide exceptional customer service.
Skills and Qualifications:
  • Proven experience as a Helpdesk Technician or similar technical support role.
  • Strong knowledge of Windows desktop operating systems (Windows 10/11).
  • Experience with Active Directory administration and troubleshooting.
  • Proficiency in supporting Microsoft 365 applications and services.
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Customer-focused mindset with a dedication to delivering high-quality service.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.


  • Houston, United States Olmec Systems, LLC Full time

    Job DescriptionJob DescriptionAs an Onsite Helpdesk Technician, you will be stationed at our client’s office and will be the first point of contact for all IT-related issues. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client’s IT infrastructure. This...

  • Helpdesk Technician

    2 days ago


    Houston, Texas, United States Worldwide Oilfield Machine Full time

    Job Description**About Us**Worldwide Oilfield Machine (WOM) is a leading provider of premium flow control and pressure containment systems. Our company is committed to partnering with stakeholders in local communities to deliver innovative, cost-efficient, and climate-conscious solutions to our customers' business needs.**Our Mission**We strive to improve...


  • Houston, United States ManhattanLife Insurance & Annuity Company Full time

    Job DescriptionJob DescriptionWho we are:ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 173 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of...


  • Houston, United States Safeguard Global Recruiting Full time

    OVERVIEW:Reporting directly to the IT Manager Cloud and Security, we are seeking a Level One IT Helpdesk Technician with expertise in Office 365 to join our dynamic IT team. This role offers an exciting opportunity for a motivated individual to contribute to our mission while gaining valuable experience in a fast-paced environment. As a member of the team,...


  • Houston, United States Safeguard Global Recruiting Full time

    OVERVIEW:Reporting directly to the IT Manager Cloud and Security, we are seeking a Level One IT Helpdesk Technician with expertise in Office 365 to join our dynamic IT team. This role offers an exciting opportunity for a motivated individual to contribute to our mission while gaining valuable experience in a fast-paced environment.As a member of the team,...


  • Houston, United States Safeguard Global Recruiting Full time

    OVERVIEW:Reporting directly to the IT Manager Cloud and Security, we are seeking a Level One IT Helpdesk Technician with expertise in Office 365 to join our dynamic IT team. This role offers an exciting opportunity for a motivated individual to contribute to our mission while gaining valuable experience in a fast-paced environment. As a member of the team,...


  • Houston, Texas, United States Olmec Systems, LLC Full time

    Job OverviewAs an On-Site Technical Support Specialist at Olmec Systems, LLC, you will serve as the primary resource for all IT-related inquiries within the client’s office. Your role will encompass delivering technical assistance, diagnosing hardware and software challenges, and ensuring the efficient functioning of the client’s IT systems. This...


  • Houston, United States INSPYR Solutions Full time

    Title: Helpdesk/Service Desk Specialist Location: Remote Duration: Long-Term Contract/Contract-to-Hire Work Requirements: US Citizen, GC Holders or Authorized to Work in the US. Summary: Help Desk Admin is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess...


  • Houston, United States IS&T IT Services Full time

    Network and Voice Operations SpecialistTemporary to Permanent PositionLocation: HQ - Onsite OnlyRole Overview:This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.Responsibilities:- Network Management: Oversee and manage the functionality and efficiency of our...


  • Houston, United States IS&T IT Services Full time

    Network and Voice Operations SpecialistTemporary to Permanent PositionLocation: HQ - Onsite OnlyRole Overview:This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.Responsibilities:- Network Management: Oversee and manage the functionality and efficiency of our...


  • Houston, United States IS&T IT Services Full time

    Network and Voice Operations SpecialistTemporary to Permanent PositionLocation: HQ - Onsite OnlyRole Overview:This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.Responsibilities:- Network Management: Oversee and manage the functionality and efficiency of our...


  • Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...


  • Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...

  • IT Support Specialist

    2 weeks ago


    Houston, Texas, United States Safeguard Global Recruiting Full time

    OVERVIEW:We are currently seeking a Level One IT Helpdesk Technician with a strong background in Office 365 to enhance our IT department. This position presents a unique opportunity for an enthusiastic individual to play a vital role in our organization while acquiring essential experience in a dynamic work environment. The Help Desk Technician will promote...

  • IT Support Specialist

    2 weeks ago


    Houston, Texas, United States Safeguard Global Recruiting Full time

    POSITION SUMMARY:We are looking for a dedicated Level One IT Helpdesk Technician with a strong focus on Office 365 to enhance our IT department. This position provides an excellent opportunity for an enthusiastic individual to make a meaningful impact while gaining experience in a vibrant and fast-paced setting. The Help Desk Technician will play a crucial...

  • IT Support Specialist

    2 weeks ago


    Houston, Texas, United States Safeguard Global Recruiting Full time

    POSITION SUMMARY:We are looking for a Level One IT Helpdesk Technician to provide exceptional technical support, particularly with Office 365 applications. This role is crucial in ensuring that our users receive timely assistance while contributing to a supportive and safe workplace culture. KEY RESPONSIBILITIES:Deliver first-tier technical assistance to...


  • Houston, Texas, United States RCG Moody International Limited c- Intertek Full time

    Senior Technician - ConstructionRCG Moody International Limited c/- Intertek is seeking a Senior Technician - Construction to enhance our Building & Construction team. This role presents an excellent opportunity to advance your career within the architectural, engineering, and construction (A/E/C) sector.Benefits & Perks:Company-sponsored technical...


  • Houston, United States Primoris Renewable Energy Full time

    Job DescriptionJob DescriptionCompany Overview: Primoris offers an efficient and collaborative approach with years of experience designing and building renewable power plants. Primoris is also unique in our ability to partner with other Primoris Business Operating Units to combine a mix of solar PV, BESS, O&M Services, renewable gas, or hydrogen service...

  • Level III Technician

    3 months ago


    Houston, United States TeamLogic IT, Missouri City, TX Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationPeople First CultureCompany OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex...


  • Houston, United States NOV Full time

    JOB DESCRIPTIONResponsibilities: Answer incoming calls in a professional and courteous manner. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure Perform other work related tasks as required and as assigned Comply with all NOV company and HSE procedures and...