Network Operations Center Technician

3 weeks ago

Houston, United States IS&T IT Services Full time

Network and Voice Operations Specialist


Temporary to Permanent Position


Location: HQ - Onsite Only


Role Overview:

This role involves managing both our network operations and voice communications, ensuring seamless connectivity and support across the organization.


Responsibilities:

- Network Management: Oversee and manage the functionality and efficiency of our network systems using Cisco switches and SolarWinds monitoring.

- Voice Communications: Handle setup and maintenance of Cisco Unified Communications Manager functions including call forwarding, hunt groups, and voice account setups.

- Vendor Interaction: Manage relationships with voice/data carriers and vendors, ensuring effective communication and service delivery.

- Hot Cuts and Circuit Turn-Ups: Execute critical transitions and upgrades without service interruptions.

- Documentation: Utilize Visio and PowerPoint to document system configurations and operations clearly and accurately.

- End-User Support: Provide first-line communication with branch personnel, addressing and resolving issues escalated from end users or the helpdesk.

- Team Collaboration: Work closely with other team members to ensure knowledge transfer and continuity of operations.


Requirements:

- Experience in managing Cisco network environments, with specific knowledge of Cisco switches.

- Proficient with Cisco Unified Communications Manager (CUCM) and its functionalities.

- Familiarity with SolarWinds software is a significant advantage.

- Strong capabilities in system documentation tools such as Visio and PowerPoint.

- Excellent communication skills with experience in customer-facing roles.

- Ability to handle multiple tasks simultaneously and adapt to changing priorities.


Work Conditions:

- This is a full-time, on-site position requiring the candidate to be present at the office every day.

- Initial temporary term of three months, with the possibility of transition to permanent based on performance and operational requirements.

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