Desktop Support Technician
3 months ago
Desktop Support Technician Job description
The desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to the correct level of IT support.
This position is for a candidate who is eager to learn about providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolate problems, and determines and implements the solution.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to customer queries by phone and email
- Create step-by-step training material with screenshots for end users
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Clean up computers
- Train incoming staff
- Report significant and recurring issues to the tier-2 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease in troubleshooting
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Desktop Support Technician
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Houston, United States Intellegens Inc Full timeDesktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...
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Houston, Texas, United States F2Onsite Full timeJob Title: Desktop Support TechnicianAt F2OnSite, we are seeking a skilled Desktop Support Technician to join our team of experts in providing top-notch hardware services to our clients. As a key member of our team, you will be responsible for performing tasks related to the repair and maintenance of technology-based products in an end-user computing...
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Houston, United States Ultimate Staffing Full timeUltimate Staffing is seeking an Desktop Support Technician to support a client in SW Houston area.Salary Rate: $20.00 - $25.00 per hourHours: M-F, 8am - 5pm In officeThe Desktop Support Tech provides desktop and server administration support to the client's various offices. The Desktop support Tech plays an important role in assisting employees troubleshoot...
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Houston, Texas, United States Diverse Lynx Full timeDesktop Support Technician with Print and Meeting Room ExpertiseWe are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team at Diverse Lynx LLC.Key Responsibilities:Provide technical support for desktops, laptops, and mobile devicesTroubleshoot and resolve printer issues, including...
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Desktop Support Specialist
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Houston, Texas, United States Diverse Lynx Full timeDesktop Support Technician Job DescriptionWe are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team at Diverse Lynx LLC.The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting...
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Desktop Support Specialist
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Houston, Texas, United States Ultimate Staffing Full timeJob Summary: Ultimate Staffing is seeking a skilled Desktop Support Technician to provide technical assistance to a client in the SW Houston area.Key Responsibilities:Provide desktop and server administration support to various officesTroubleshoot problems with computers and softwareAssist employees with technical issuesMaintain and manage network printer...
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Houston, Texas, United States Geosyntec Consultants Full timeJob SummaryGeosyntec Consultants is seeking a skilled Desktop Support Technician to join our Information Technology team. As a key member of our team, you will be responsible for ensuring the smooth operation of our company systems and networks, with a focus on robust security and risk management controls.Key ResponsibilitiesPerform intermediate to advanced...
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Desktop Support Specialist
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Houston, Texas, United States Aldine ISD Full timeJob Summary: Aldine ISD is seeking a skilled Desktop Support Technician to join their team. As a key member of the technical support team, this individual will be responsible for providing timely and effective technical assistance to employees across the district.Key Responsibilities:Provide technical support for desktop computers, laptops, and mobile...