Support Center Technician

1 month ago


Houston, United States NOV Full time
JOB DESCRIPTION

Responsibilities:

  • Answer incoming calls in a professional and courteous manner.
  • Thoroughly document and escalate potential problems via helpdesk support software and phone system.
  • Contact on-call based on Standard Operating Procedure
  • Perform other work related tasks as required and as assigned
  • Comply with all NOV company and HSE procedures and policies.


Facility Specific Responsibilities:

  • Document and escalate potential problems via helpdesk system
  • Use helpdesk, tracking system and website information to ensure all customer data is up to date
  • Have an awareness of information security when working on and with customer information
  • Monitor and maintain computer systems and complex networks
  • Diagnose hardware/software issues


Qualifications/Requirements:

  • 3 to 5 years experience in a customer support role
  • Experience with M/D Totco data acquisition and visualization technologies strongly preferred
  • A record of successful resolution of customer support issues as an individual contributor.
  • A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
  • Experience with Jira service desk
  • Excellent written and oral communication.
  • Detail orientated with the ability to provide analytical reports and concise feedback



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