IT Support Specialist

2 weeks ago


Houston, Texas, United States Safeguard Global Recruiting Full time

POSITION SUMMARY:

We are looking for a dedicated Level One IT Helpdesk Technician with a strong focus on Office 365 to enhance our IT department. This position provides an excellent opportunity for an enthusiastic individual to make a meaningful impact while gaining experience in a vibrant and fast-paced setting.

The Help Desk Technician will play a crucial role in fostering a supportive workplace culture that prioritizes health and safety, alongside the organization's core values of respect, resilience, safety, and collaboration.

KEY RESPONSIBILITIES:

  • Deliver first-tier technical assistance to users through various communication channels.
  • Diagnose and resolve hardware and software challenges related to Office 365 applications.
  • Support the configuration, setup, and upkeep of Office 365 accounts and user workstations.
  • Work closely with the IT team to escalate more complex issues and ensure swift resolutions.
  • Manage user accounts and related administrative tasks.
  • Oversee and respond to IT helpdesk inquiries, ensuring prompt resolution and thorough documentation.
  • Contribute to the development and upkeep of technical documentation and knowledge base resources.
  • Engage in IT initiatives, including system upgrades, migrations, and deployments.
  • Keep abreast of industry advancements and emerging technologies.
  • Perform additional responsibilities as assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.
  • 3-5 years of demonstrated experience in providing technical support within an IT helpdesk context.
  • Strong skills in troubleshooting and resolving issues related to Office 365.
  • Familiarity with Microsoft Office 365 suite.
  • Understanding of Active Directory, Exchange Online, SharePoint, and Teams.
  • Exceptional communication and customer service abilities.
  • Capability to work independently as well as collaboratively within a team.
  • Detail-oriented with robust problem-solving skills.
  • Certifications such as CompTIA A+ or equivalent are advantageous.

WORK ENVIRONMENT:

  • Office or remote work settings with potential exposure to various environmental conditions.
  • Hybrid work model with a combination of on-site and remote responsibilities.


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