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On-Site IT Helpdesk Technician

2 months ago

Houston, United States Olmec Systems, LLC Full time
Job DescriptionJob Description

As an Onsite Helpdesk Technician, you will be stationed at our client’s office and will be the first point of contact for all IT-related issues. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client’s IT infrastructure. This role requires a proactive individual with excellent problem-solving skills and a customer-focused attitude. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed.

  • This position is 3 days in the Houston downtown office and 2 days at the plant in Pasadena, TX. They will need to commute to these locations.
  • The work at the plant will require them to wear PPE (Hardhat, etc) (it will be provided) when traveling to different building in the plant. They will be supporting the plant workers laptops/pcs, general onsite support.

Key Responsibilities:

  • Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client’s office.
  • Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
  • Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
  • Perform hardware and software installations, configurations, and upgrades.
  • Troubleshoot network connectivity issues and assist with basic network administration tasks.
  • Maintain accurate documentation of all support activities, including incident reports and resolutions.
  • Collaborate with remote support teams and escalate complex issues when necessary.
  • Educate end-users on best practices and provide training as needed.
  • Ensure timely resolution of all IT issues and provide exceptional customer service.

Skills and Qualifications:

  • Proven experience as a Helpdesk Technician or similar technical support role.
  • Strong knowledge of Windows desktop operating systems (Windows 10/11).
  • Experience with Active Directory administration and troubleshooting.
  • Proficiency in supporting Microsoft 365 applications and services.
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Customer-focused mindset with a dedication to delivering high-quality service.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.