On-Site Technical Support Specialist
2 weeks ago
As an On-Site Technical Support Specialist at Olmec Systems, LLC, you will serve as the primary resource for all IT-related inquiries within the client’s office. Your role will encompass delivering technical assistance, diagnosing hardware and software challenges, and ensuring the efficient functioning of the client’s IT systems. This position calls for a proactive individual who possesses outstanding problem-solving abilities and a commitment to customer satisfaction. You will collaborate closely with a broader team of IT experts who will be available to provide support as needed.
Key Duties:
- Deliver on-site technical assistance for Windows-based desktops, laptops, and various end-user devices within the client’s environment.
- Oversee and resolve issues pertaining to Active Directory, including user account management, group policies, and permissions.
- Assist with Microsoft 365 applications and services, such as email, SharePoint, OneDrive, and Teams.
- Conduct hardware and software installations, configurations, and upgrades.
- Diagnose network connectivity challenges and aid in basic network administration tasks.
- Maintain thorough documentation of all support activities, including incident reports and solutions.
- Work in conjunction with remote support teams and escalate intricate issues when necessary.
- Guide end-users on best practices and provide training as required.
- Ensure prompt resolution of all IT-related concerns while delivering exceptional customer service.
Required Skills and Qualifications:
- Demonstrated experience as a Helpdesk Technician or in a comparable technical support capacity.
- Solid understanding of Windows desktop operating systems (Windows 10/11).
- Experience with Active Directory management and troubleshooting.
- Proficient in supporting Microsoft 365 applications and services.
- Familiarity with fundamental networking concepts (TCP/IP, DNS, DHCP).
- Exceptional problem-solving and analytical capabilities.
- Strong communication and interpersonal skills.
- Ability to work autonomously and handle multiple tasks concurrently.
- Customer-oriented mindset with a commitment to providing high-quality service.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are advantageous.
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