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Information Technology Help Desk Technician

2 months ago

Houston, United States Safeguard Global Recruiting Full time

OVERVIEW:

Reporting directly to the IT Manager Cloud and Security, we are seeking a Level One IT Helpdesk Technician with expertise in Office 365 to join our dynamic IT team. This role offers an exciting opportunity for a motivated individual to contribute to our mission while gaining valuable experience in a fast-paced environment.

As a member of the team, the Help Desk Technician will support an organizational culture that cares for other's well-being through best practices in health and safety, in addition to the company's values of respect, resilience, safety and teamwork.

RESPONSIBILITIES:

  • Provide first-level technical support to end-users via phone, email, and chat.
  • Troubleshoot and resolve hardware and software issues related to Office 365 applications.
  • Assist in the setup, configuration, and maintenance of Office 365 accounts and workstations.
  • Collaborate with the IT team to escalate complex issues and ensure timely resolution.
  • Perform user account management tasks.
  • Monitor and respond to IT helpdesk tickets, ensuring timely resolution and accurate documentation.
  • Assist in the creation and maintenance of technical documentation and knowledge base articles.
  • Participate in IT projects, including system upgrades, migrations, and deployments.
  • Stay current with industry trends and emerging technologies.
  • Other duties as assigned.

Training / Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • 3-5 years proven experience providing technical support in an IT helpdesk environment.
  • Strong proficiency in troubleshooting and resolving Office 365-related issues.
  • Familiarity with Microsoft Office 365.
  • Knowledge of Active Directory, Exchange Online, SharePoint and Teams
  • Excellent communication and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Detail-oriented with strong problem-solving abilities.
  • Certifications such as CompTIA A+ or similar are a plus.

Working Conditions:

  • Office environment/working from home/plant environment (hot, cold, dusty, noisy etc.)
  • Hybrid with 3 days on-site at our Houston, TX location