Onsite Sr. Technical Support Analyst

2 weeks ago

Franklin, United States MARS Solutions Group Full time
ONSITE TECHNICAL HELPDESK/DESKTOP ANALYST IN FRANKLIN, WI

  • Will provide extensive support for PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide field and onsite technology support
  • Will multi-task two simultaneous chat windows and prioritize efforts as needed
  • Perform initial client experience consultation to include Applying functional / technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions and test fixes to resolve first action whenever possible.
  • Identify process/ service improvement ideas with a continuous learning and improvement mentality.
  • Participate in temporary project / support assignments as needed.
Required:
  • Associates or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience required; NO JOB HOPPERS
  • Minimum of 8 years technical Help Desk/Desktop support experience
  • Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools.
  • Resolve technical issues while exciting and level setting clients about the technology environment.
  • Strong oral and written communication skills, including ability to quickly establish rapport and build a distinctive client experience. Strong analytic skills and ability to tackle problems Initiative and motivation to include willingness to share feedback to drove process improvement
  • Keen attention to detail including proficiency in concise and understandable ticket documentation.
  • Ability to adapt to changing needs of the business.

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