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Technical Support Analyst
2 months ago
HERMLE USA stands at the forefront of precision machining solutions, renowned for our exceptional technical customer service. Our workforce is our greatest strength, propelling our achievements and surpassing client expectations.
We are in search of individuals who embody dedication, drive, and integrity to provide outstanding service to our clientele. Our core values include respect, professionalism, and transparent communication.
In this role, your responsibilities will encompass:
- Delivering helpdesk assistance and training to end users
- Configuring and resolving issues related to Windows systems and software
- Overseeing IT infrastructure and managing user permissions
- Enhancing processes to optimize IT onboarding
- Collaborating with various teams to comprehend and fulfill their IT requirements
To be considered for this position, candidates should possess:
- 1-5 years of experience in IT support or a similar domain
- Solid understanding of Windows, Office 365, and emerging technologies
- Strong problem-solving abilities and a proactive approach to finding solutions
- Excellent communication skills and the patience to assist non-technical users
- The capability to work independently and identify improvement opportunities
If you are seeking a rewarding opportunity to advance your IT career, HERMLE USA offers a competitive benefits package, including health coverage, life insurance, and retirement plans. HERMLE is committed to equal employment opportunities.
