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Customer Account Manager

1 month ago

Bloomfield, United States Kaman Full time
Overview

We have an exciting opportunity for a motivated Customer Account Manager to join our team in Bloomfield, CT. Reporting to the Customer Account Manager Team Lead, the Customer Account Manager negotiates and administers a variety of sales contracts using independent discretion and judgment: prepares quotes and orders for customers, responds to customer inquired in a timely and efficient manner, and manages information necessary for processing customer orders.

Kaman Specialty Bearings & Engineered Products, a division of Kaman Corporation, is a leader in the design and manufacture of high technology mechanical products used in aviation, marine, hydropower and other industrial applications. Power your career with an industry leader that powers the future.

Essential Duties and Responsibilities
  • As the Customer Account Manager you will negotiate contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.
  • Interpret and respond to customer and Field Representatives questions or requests for information. Design proposals and quotes and reports status.  Resolve customer issues appropriately and refers issues to supervision when necessary.
  • Maintain relationship with accounts, communicates activities, provides reports to customers and department. Handle customer inquiries and complaints. Solve problems that arise in the performance of the contract.
  • Research historical data, cost substantiation and market analysis to determine price. Prepare documents for quotes, orders, changes, letters, spreadsheets, presentations and reports.
  • Coordinate customer / field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments.
  • Provide reports to management, indicating pending and overdue orders.
  • Maintain clean and safe work environment. Follow safety and environmental procedures and regulations.  Report safety incidents to supervisor.
  • Make recommendations for improvements to work processes and procedures. Contribute to 5 S programs in work area.
  • Provide a high level of service to all internal and external customers. Contribute to positive teamwork environment. 
  • Perform other duties as assigned. Accomplish related results as needed.
Qualifications

Education:

  • Bachelor’s Degree preferred; or AS degree with 2+ years of relevant experience.

Experience:

  • 1 year of experience in Manufacturing / Marketing / Sales /Customer Service/ Customer Support environment. 
  • Aerospace industry environment is preferred.

Knowledge, Skills and Abilities:

  • Aerospace Industry
  • Customer industry, needs and solutions
  • Ability to occasionally travel, less than 5%

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