Customer Experience Manager

6 days ago

Bloomfield Hills, Michigan, United States Indigo Books & Music Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Customer Experience Leader to join our team at Indigo Books & Music. As a key member of our Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.

**Key Responsibilities:**

  • Work collaboratively with the Store Leadership team to inspire a customer-centric culture and bring to life Indigo's mission while incorporating both physical and online channels to meet the customer needs.
  • Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans.
  • Ensure the team is well informed about the products that Indigo carries, promotions and programs.
  • Support the planning, prioritization and execution of the work you and the team are doing.
  • Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading.
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
  • Practice and role model Feedback and Coaching - The Indigo Way.
  • Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent.
  • Contribute to the development of CER talent.
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work.
  • Embrace and role model change.
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.

**Requirements:**

  • 1-2 years of experience in a customer service, merchandising or operations role.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Experience leading others.
  • Performance orientated.
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
  • Ability to prioritize, plan and execute while being agile.
  • Knowledge of Provincial Health & Safety standards.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays.

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