Desktop Support Specialist

5 days ago


Richmond Virginia, United States Estes Forwarding Worldwide Full time
About the Role

We are seeking a highly skilled and motivated Desktop Support Specialist to join our team at Estes Forwarding Worldwide. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring the smooth operation of our business.

Key Responsibilities
  • Provide technical support and maintenance for desktop systems, including hardware and software troubleshooting and repair.
  • Configure and install new desktop systems, including setting up user accounts and configuring network settings.
  • Assist in the development and implementation of technical procedures and policies.
  • Collaborate with other IT team members to resolve technical issues and improve system performance.
  • Provide excellent customer service and support to end-users, responding to their technical queries and concerns in a timely and professional manner.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 3-5 years of experience in desktop support and maintenance, preferably in a similar industry.
  • Strong technical knowledge of desktop hardware and software, including Microsoft Windows and Office.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the logistics and transportation industry.


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