Technical Support Analyst

2 weeks ago


Palm Beach Gardens, Florida, United States Dane Street, LLC Full time
Desktop Analyst I

JOB SUMMARY

The Desktop Analyst I is responsible for conducting system evaluations to identify necessary modifications in hardware, software, or application functionalities based on user assistance needs. This role involves resolving issues through diagnostic tools and help request tracking systems, while also providing both remote and on-site support at the desktop level.

Dane Street, LLC is a prominent organization in the insurance sector that emphasizes collaboration and client satisfaction. We are seeking a Desktop Analyst I to become a vital part of our IT department and help drive our success.

RESPONSIBILITIES

  • Manage and prioritize user requests, delivering hands-on support for hardware, software, and troubleshooting needs.
  • Set up and configure new systems and software according to the roles of team members.
  • Oversee the onsite inventory at Dane Street's facilities to maintain security and accessibility.
  • Work in conjunction with client IT representatives to address issues affecting client services.
  • Collaborate with the IT team and other departments to complete security assessments for clients.
  • Provide training for system end users and revise instructional materials as necessary.
  • Undertake additional tasks and special projects as assigned.

REQUIREMENTS

  • Preferred qualifications include an Associate's Degree or Bachelor's Degree.
  • Experience with Apple systems and/or Google Apps is preferred.
  • Background in healthcare or insurance environments is advantageous.
  • Strong communication, analytical thinking, and time management skills are essential.

WORKING CONDITIONS

  • This role requires lifting, bending, and extensive computer work, with prolonged periods of sitting.

BENEFITS

Joining Dane Street's team provides access to a comprehensive benefits package, which includes medical, dental, and vision coverage, as well as life insurance options for you and your family. Additional benefits include paid time off, a 401k plan, and more.

ABOUT DANE STREET

Dane Street is a dynamic company that processes a significant volume of insurance claims each year. We offer Independent Medical Exams and Peer Review programs to support our clients in managing claims effectively.



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