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Dispensary Fulfillment Specialist

1 month ago

Southfield, United States DACUT Full time

Job Summary:

The Order Fulfillment Specialist is responsible for managing the end-to-end process of order fulfillment, from receiving and processing online orders to coordinating and handling customer inquiries. The ideal candidate will be detail-oriented, organized, and able to work in a fast-paced environment to ensure that customer orders are fulfilled accurately and timely.

Key Responsibilities:

Order Processing:

  • Receive and review customer orders for accuracy and completeness.
  • Enter orders into the system and update order status as necessary.
  • Coordinate with inventory management to ensure stock levels meet demand.

Inventory Management:

  • Monitor inventory levels and report discrepancies or shortages to the appropriate team.
  • Assist in stock replenishment and manage returns and exchanges.

Customer Service:

  • Communicate with customers to provide updates on order status.
  • Address and resolve customer inquiries, complaints, and returns in a professional manner.

Process Improvement:

  • Identify opportunities for improving order fulfillment processes and efficiency.
  • Implement best practices and contribute to continuous improvement initiatives.

Team Collaboration:

  • Work closely with other departments, including sales, warehouse, and customer service, to ensure seamless order processing and fulfillment.
  • Provide support and training to new team members as needed.

Qualifications:

  • High school diploma or equivalent; associate’s or bachelor’s degree in business, logistics, or related field preferred.
  • Cannabis Industry experience preferred.
  • Proven experience in order fulfillment, logistics, or customer service.
  • Strong organizational and multitasking skills.
  • Excellent attention to detail and accuracy.
  • Proficiency in order management software and Microsoft Office Suite.
  • Dutchie POS and METRC knowledge major plus
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
$16/hour