Client Support Technician

2 weeks ago


Glendale, United States NavitsPartners Full time
Client Support Technician

Responsibilities:
  • Address support requests from users through telephone and email, ensuring a courteous response.
  • Gather and document user details and problem descriptions accurately.
  • Organize and prioritize requests, escalating as necessary to higher-level technicians.
  • Track and document all support interactions and resolutions.
  • Utilize internet-based resources for software updates and troubleshooting information.
Must have knowledge and experience:
  • Proficiency with Dell and VMware products.
  • Incident response skills.
  • Security background.
  • Ability to travel on short notice to client sites.


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