Client Support Specialist

1 week ago


Glendale, California, United States ServiceTitan Full time

Position Overview: Customer Support Advocate

At ServiceTitan, we are committed to delivering outstanding customer service and fostering strong connections with our clients. We seek dedicated individuals who are enthusiastic about assisting others, possess a keen interest in technology, and thrive on overcoming challenges to enhance our Customer Support team.

Primary Duties:

  • Provide assistance to clients regarding software-related inquiries through multiple communication channels
  • Develop in-depth knowledge of our products to effectively support both customers and team members
  • Employ support tools proficiently to ensure exceptional customer interactions
  • Work collaboratively with a diverse team to maintain high-quality technical support
  • Identify and escalate technical issues as necessary
  • Act as an advocate for customer needs within the organization
  • Occasional travel may be required for on-site customer support

Qualifications for Success:

  • A Bachelor's degree or equivalent experience
  • Strong interpersonal and communication skills
  • Proficient problem-solving and analytical thinking abilities
  • Quick adaptability to new technologies
  • Organized multitasker with efficient time management skills

About ServiceTitan:

ServiceTitan is a leading provider of software solutions tailored for the trades industry worldwide. We empower small business owners to effectively manage and grow their operations.

Benefits & Perks:

  1. Flexible work hours and paid time off
  2. Family-oriented benefits and support systems
  3. Opportunities for professional growth and mentorship
  4. Comprehensive health and wellness programs

Commitment to Diversity:

ServiceTitan values diversity and inclusivity, and we are dedicated to providing equal opportunities for all employees. We welcome individuals from various backgrounds to contribute to our innovative and supportive work environment.



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