Client Support Specialist
1 week ago
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction. Your positive attitude, organizational skills, and ability to work independently will be essential in a fast-paced setting where multitasking is key.
Key Responsibilities:
- Handle incoming calls from a diverse range of clients, including homeowners, insurance representatives, property management teams, and contractors.
- Provide detailed information about our leak detection services, prepare work orders, and efficiently schedule and dispatch technicians.
- Perform data entry tasks and maintain organized electronic documentation.
- Manage multiple priorities while maintaining composure in high-pressure situations.
- Ensure timely completion of assignments and adhere to deadlines.
Qualifications:
- Proficient in managing high call volumes while accurately recording customer information.
- Exceptional customer service skills with a friendly and reassuring communication style.
- Strong writing abilities for business correspondence and procedural documentation, with a focus on grammar and clarity.
- Basic mathematical skills for calculating discounts and percentages.
- Familiarity with maps and knowledge of the geographical service area is advantageous.
- Meticulous attention to detail and a commitment to accuracy.
- Proficient in computer applications, including Word and Excel.
- Typing speed of at least 40 words per minute.
- Successful completion of background and drug screening is required prior to employment.
Company Mission:
At American Leak Detection, our goal is to identify leaks in a non-invasive, efficient, and environmentally responsible manner. We are dedicated to providing prompt, professional, and courteous service to all our clients while delivering the highest quality leak detection services available.
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