Client Support Specialist

2 weeks ago


Glendale, California, United States American Leak Detection Full time
Position Overview:
As a vital member of our team, you will play a crucial role in ensuring customer satisfaction. Your upbeat demeanor and organizational skills will help you excel in a dynamic workplace with minimal supervision. You thrive in environments that are fast-paced and busy, expertly managing multiple responsibilities while maintaining a focus on the overall objectives.

Key Responsibilities:
  • Handle incoming calls from a diverse range of clients, including homeowners, insurance representatives, property management firms, plumbers, contractors, and commercial entities.
  • Provide detailed descriptions of our leak detection services, prepare work orders, and efficiently schedule and dispatch technicians.
  • Perform data entry tasks and maintain organized electronic records.
  • Effectively manage multiple priorities and navigate high-pressure situations.
  • Ensure timely completion of assignments.

Qualifications:
  • Proficient in managing high call volumes while accurately recording essential customer information.
  • Exemplary customer service skills with a friendly, confident, and reassuring communication style.
  • Strong written communication abilities, capable of producing business correspondence and procedural documentation with excellent grammar and punctuation.
  • Basic mathematical skills for calculating figures such as discounts and percentages.
  • Experience with geographical mapping and familiarity with our service area is preferred.
  • Meticulous attention to detail and a commitment to accuracy.
  • Proficient in computer applications, including Word and Excel.
  • Typing speed of at least 40 words per minute.
  • Successful completion of background and drug screening is required prior to employment.

Company Mission:
At American Leak Detection, we are dedicated to identifying leaks in a non-invasive, efficient, and environmentally responsible manner. Our commitment is to deliver prompt, professional, and courteous service while providing the highest quality leak detection services available.

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