Intermediate IT Support Specialist

2 weeks ago


Glendale, California, United States IT Support Guys Full time
Position Overview

IT Support Guys is a prominent provider in the realm of cloud-centric cybersecurity, focusing on zero trust frameworks and safeguarding against contemporary threats, whether in-office or remote. We utilize advanced technologies such as Intune, Windows, and Microsoft 365 to implement security measures and optimization settings for devices, ensuring a modern desktop experience for our clientele. As we expand, we are in search of a proactive Intermediate IT Support Specialist to enhance our team.

The perfect candidate will possess a vibrant personality, a strong commitment to customer service, and a high level of energy. This role presents an excellent opportunity for a seasoned technician eager to advance their career within a dynamic and growing entrepreneurial environment.

Key Responsibilities:

  • Respond to incoming inquiries from users.
  • Engage users with pertinent questions to comprehend their issues and log tickets in our tracking system.
  • Deliver troubleshooting and assistance for Windows and Mac operating systems, including Microsoft 365 applications.
  • Provide remote technical support to clients, efficiently resolving hardware and software challenges.
  • Perform comprehensive system diagnostics, troubleshooting, and problem resolution to identify underlying causes and mitigate future occurrences.
  • Assist with email-related issues and password resets.
  • Collaborate closely with cross-functional teams to align deliverables, timelines, and technical specifications.
  • Document and maintain precise records of client interactions, technical resolutions, and configurations for future reference.
  • Mentor and train Junior IT Support Specialists.

Qualifications and Skills:

  • A minimum of 2 years of experience in a Help Desk setting.
  • Strong proficiency in configuring, troubleshooting, and supporting a variety of hardware and software solutions.
  • Expertise in operating systems (Windows & macOS), networking protocols, and cloud technologies.
  • Exceptional communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiences.
  • Outstanding problem-solving abilities with meticulous attention to detail.
  • A customer-centric approach with the capability to foster strong client relationships.
  • Ability to manage multiple tasks and prioritize effectively.
  • Willingness to travel to client locations as necessary.
  • Experience in a Managed Services Provider environment is advantageous.

Employment Type: Full-time

Compensation: $28.00 to $34.00 per hour

Benefits Offered:

  • 401(k) Plan
  • Dental Coverage
  • Employee Assistance Program
  • Health Insurance
  • Paid Time Off
  • Parental Leave
  • Professional Development Support
  • Referral Incentives
  • Vision Coverage

Work Schedule:

  • 8-hour shifts
  • Monday to Friday

Additional Compensation:

  • Bonus opportunities available

Work Environment: In-person



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