Intermediate IT Support Specialist
2 weeks ago
IT Support Guys is a prominent provider in the realm of cloud-centric cybersecurity, focusing on zero trust frameworks and safeguarding against contemporary threats, whether in-office or remote. We utilize advanced technologies such as Intune, Windows, and Microsoft 365 to implement security measures and optimization settings for devices, ensuring a modern desktop experience for our clientele. As we expand, we are in search of a proactive Intermediate IT Support Specialist to enhance our team.
The perfect candidate will possess a vibrant personality, a strong commitment to customer service, and a high level of energy. This role presents an excellent opportunity for a seasoned technician eager to advance their career within a dynamic and growing entrepreneurial environment.
Key Responsibilities:
- Respond to incoming inquiries from users.
- Engage users with pertinent questions to comprehend their issues and log tickets in our tracking system.
- Deliver troubleshooting and assistance for Windows and Mac operating systems, including Microsoft 365 applications.
- Provide remote technical support to clients, efficiently resolving hardware and software challenges.
- Perform comprehensive system diagnostics, troubleshooting, and problem resolution to identify underlying causes and mitigate future occurrences.
- Assist with email-related issues and password resets.
- Collaborate closely with cross-functional teams to align deliverables, timelines, and technical specifications.
- Document and maintain precise records of client interactions, technical resolutions, and configurations for future reference.
- Mentor and train Junior IT Support Specialists.
Qualifications and Skills:
- A minimum of 2 years of experience in a Help Desk setting.
- Strong proficiency in configuring, troubleshooting, and supporting a variety of hardware and software solutions.
- Expertise in operating systems (Windows & macOS), networking protocols, and cloud technologies.
- Exceptional communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiences.
- Outstanding problem-solving abilities with meticulous attention to detail.
- A customer-centric approach with the capability to foster strong client relationships.
- Ability to manage multiple tasks and prioritize effectively.
- Willingness to travel to client locations as necessary.
- Experience in a Managed Services Provider environment is advantageous.
Employment Type: Full-time
Compensation: $28.00 to $34.00 per hour
Benefits Offered:
- 401(k) Plan
- Dental Coverage
- Employee Assistance Program
- Health Insurance
- Paid Time Off
- Parental Leave
- Professional Development Support
- Referral Incentives
- Vision Coverage
Work Schedule:
- 8-hour shifts
- Monday to Friday
Additional Compensation:
- Bonus opportunities available
Work Environment: In-person
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