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Client Support Specialist 2

2 months ago

Glendale, Arizona, United States Arizona Official Website of State of Arizona Full time

Position Overview:

Are you passionate about making a difference in the lives of individuals and families? The Arizona Department of Economic Security (DES) is dedicated to enhancing the quality of life for the community. We are seeking a dedicated professional with a strong background in customer service to provide essential support within our Division of Benefits and Medical Eligibility. This role involves working under general supervision to deliver administrative and customer service assistance for the DOTS program.

In this position, you will be responsible for maintaining organized office operations, tracking and updating data in our automated systems, and ensuring that customer interactions are handled efficiently. This role requires travel to various locations within the designated area and is primarily office-based.

Key Responsibilities:

  • Engage with customers in person to guide them through the necessary steps in accordance with established procedures.
  • Assess applications for eligibility criteria and accurately enter data into the system.
  • Inform customers about their rights, responsibilities, and available self-service options.
  • Manage document scanning and uploading into the appropriate management systems.
  • Oversee the ordering and inventory of office supplies and equipment.
  • Distribute Electronic Benefit Transfer (EBT) cards as required.
  • Ensure compliance with the Voter Registration process.
  • Provide translation services when necessary.
  • Accurately input information into automated systems in a timely manner.
  • Address and de-escalate conflicts with clients effectively.
  • Escalate unresolved issues to higher management as needed.
  • Troubleshoot office equipment issues by coordinating with support services.
  • Occasionally travel to different locations to facilitate EBT card issuance and supply deliveries.

Required Knowledge, Skills & Abilities:

  • Familiarity with customer service best practices and administrative procedures.
  • Understanding of program regulations, policies, and relevant computer systems.
  • Proficient in problem-solving techniques and logical reasoning.
  • Strong command of the English language, including grammar and composition.

Desired Qualifications:

  • A minimum of one year of experience in a customer-facing role.
  • Excellent interpersonal communication skills, demonstrating professionalism.
  • Proficiency in using software applications for tracking and preparing information, with a preference for Google Suite experience.
  • Valid driver's license and ability to meet vehicle operation requirements.

Benefits:

  • Comprehensive medical, dental, and life insurance options.
  • Participation in the Arizona State Retirement System (ASRS).
  • Paid holidays and accrued vacation time.
  • Paid parental leave for eligible employees.
  • Sick leave and wellness programs.
  • Opportunities for professional development and career advancement.
  • Flexible work schedules to promote work-life balance.

Retirement Information:

Employees are required to participate in the Arizona State Retirement System (ASRS) after a specified waiting period, ensuring long-term financial security upon retirement.