Client Support Specialist
2 weeks ago
Position Overview: Customer Support Advocate
At ServiceTitan, we prioritize delivering outstanding customer service and fostering strong connections with our clients. We seek individuals who are enthusiastic about assisting others, possess a keen interest in technology, and thrive on overcoming challenges to become part of our Customer Support team.
Core Responsibilities:
- Provide assistance to clients regarding software-related inquiries through multiple communication platforms
- Develop in-depth knowledge of our products to offer support to both customers and team members
- Effectively utilize support tools to ensure exceptional customer experiences
- Work collaboratively with a diverse team to maintain high-quality technical support
- Diagnose and escalate technical issues when necessary
- Represent customer interests within the organization
- May require occasional travel for on-site customer support
Qualifications for Success:
- Bachelor's degree or equivalent professional experience
- Outstanding interpersonal and communication skills
- Proficient problem-solving and analytical thinking abilities
- Quick adaptability to new technologies
- Highly organized and efficient multitasker
About ServiceTitan:
ServiceTitan is a prominent provider of software solutions tailored for the trades industry on a global scale. We empower small business owners to effectively manage and grow their operations.
Benefits and Perks:
- Flexible working hours and paid time off
- Family-oriented benefits and support systems
- Opportunities for professional growth and mentorship
- Comprehensive health and wellness programs
Commitment to Diversity:
ServiceTitan is dedicated to fostering an inclusive and diverse workplace. We are committed to providing equal opportunities for all employees and encourage individuals from various backgrounds to contribute to our innovative and supportive environment.
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