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Field Service and Support Technician

4 months ago

Glendale, United States Passport Technology USA, Inc Full time
Job DescriptionJob Description

Field Support Technician


Location: Redlands, CA

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. The company's product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.


A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties including:
Responsibilities:
  • Become knowledgeable in Passport services and products
  • Install/Upgrade equipment maintained by the company in various locations
  • Configure hardware and software components after installation
  • Perform routine maintenance on equipment
  • Test equipment to troubleshoot issues
  • Document installation and repairs
  • Maintain all tools and equipment during service calls
  • Teach clients how to use equipment properly
Qualifications:
  • Strong customer service skills
  • Written and verbal communications skills to understand issues customers have and to explain technical information to customers in a clear and concise manner
  • Problem-solving skills to diagnose problems
  • Time management skills to handle appointments efficiently and stay on schedule
  • Attention to detail to spot issues and complete accurate reports relating to repairs
  • Networking and PC skills
  • Proven leadership, decision making, and organizational skills
  • Strong attention to detail and multi-tasking skill
  • Organizational skills to keep tools and paperwork organized while in the field
  • Computer and technical skills to understand the equipment fully
  • Handy with tools
Bonus Points:
  • Experience in the gaming industry
Compensations and Benefits:
  • Competitive Salary
  • Health Care Benefits at 20+ hours per week include medical, dental, vision and life
  • 401K Match