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L2 Systems Support Engineer

3 months ago

Marietta, United States Performive Full time

About Performive

Performive partners with companies to provide secure, scalable, virtualized, and physical technology solutions delivered 24/7/365 by a global network of on-demand engineering resources. With a portfolio of cutting-edge technologies, Performive provides clients with the scalable and reliable technology solutions and expertise they require to simplify and grow their day-to-day IT operations.

At Performive, we believe that each of us has the power to make an impact and that is why we put our team members at the center of everything we do and are dedicated to fostering an environment that encourages professional growth, innovation, and collaboration.

The Role

As a Performive Level 2 Systems Support Engineer, you will be an important member of the elite Systems Support Operations team. You will work with a talented global network of IT professionals that manage, support, secure, deploy, and optimize world-class virtualization and security solutions, cloud infrastructure, and production server environments. You will help ensure the seamless operation of client virtual and physical server environments, delivering top-tier enterprise support, and gain valuable hands-on experience in a variety of technologies and platforms, including VMware, Veeam Data Protection, Linux, Ubuntu, Windows Server, AWS, Azure, Active Directory, and Google Cloud.

Job Title: L2 Systems Support Engineer

Department: Operations/Support

Shift: 2nd Shift (4 PM to Midnight EST)

Location: Hybrid/Remote

If you're excited about being part of a forward-thinking company, using cutting-edge technologies, and expanding your skills while enjoying competitive benefits, we encourage you to apply today to join the Performive family

Responsibilities

  • Provide second-level Engineering and Technical Support via escalated tickets for virtual servers, cloud infrastructure, data protection solutions, and managed services.
  • Monitor and maintain virtual server environments, ensuring high availability and optimized performance.
  • Ensure SLA, KPI, Compliance, and Quality standards.
  • OS administration, maintenance, updates, and patch management.
  • Backup implementation, recovery, restoration, and troubleshooting.
  • Participate in 24/7 on-call support rotation, responding to incidents and issues as needed.
  • Assist in documenting technical processes, procedures, and customer configurations for future reference and knowledge sharing.
  • Provide feedback and coaching to Level 1 Support team members.
  • Assist in training and technical guidance when required.
Required Skills
  • Minimum 3 years of professional experience in a Level 2 or Level 3 System Administration or Advanced Technical Support role responsible for production virtualized environment, servers, IaaS, PaaS, SaaS, or MSP solutions.
  • Knowledge of core Internet protocols and services: DNS, HTTP/HTTPS, IP, NTP, TCP, UDP, SMTP, SSH, SSL, syslog.
  • Experience with server-level platform management and security for Linux, Ubuntu, CentOS, and/or Windows Server operating systems.
  • Strong engineering problem-solving skills and the ability to work well in a team.
  • Experience managing web application vulnerability and performance.
  • Backup/Recovery using VMWare, Veeam, and R1Soft.
  • System instrumentation tools (vmstat; top; atop; strace; tcpdump; Wireshark)
  • MySQL Administration.
  • Apache Administration.
  • Strong time management skills.
  • Excellent verbal and written communication skills.
Regulatory Compliance

Regulatory compliance requires this position be staffed by a US citizen physically located within the United States.

How To Stand Out

Industry Certification or experience within any of the following technologies
  • AWS
  • Azure
  • ConnectWise
  • Bright Gauge
  • Google Cloud
  • Hudu
  • LPIC-3
  • RHCSA
  • RHCE
  • VMWare
  • Veeam
  • Windows Server
What's In It For You?
  • Remote Position.
  • Competitive Compensation.
  • Medical, Dental, and Vision Coverage.
  • Flexible Spending Account (Medical and/or Childcare).
  • Paid Time Off.
  • Ongoing training and certification opportunities.
  • Flexible work schedules and remote work options.
  • Training & Educational Reimbursement.
  • Employee Activities.
  • Paid Parking.
  • 401k.
  • A fun and inclusive company culture with a relaxed work environment.


Performive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.