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Technical Support Specialist
5 months ago
Currently work 2 days in office and 3 virtual
Ideal candidate is an auto technician who is tired of turning a wrench, but still wants to be in the auto industry and use their technical/mechanical knowledge
Complete Description:
Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Job Description
• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various *** North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.
1. Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of *** and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
2. Experience:
Three or more years of automotive experience, plus one or more years of directly related professional level experience.
3. Education:
degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred.
4.Computer Skills:
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.
NO TRAVEL
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
