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Intake Specialist

2 months ago

Portland, United States Headlight Full time
Headlight is a physician-owned, mental wellness, telehealth company. Our focus is quality care, and our goal is to provide mental health and wellness care to all who need it. We are a mission driven team that supports our clinicians by Clinician Obsessed. As we continue to expand and diversify our service offerings, we are seeking an Intake Specialist to help match prospective clients with our existing clinicians and to facilitate intake appointment scheduling.

The Intake Specialist will help potential clients understand Headlight's services. This role will report to our Client Intake Team Lead. Clients learn about Headlight's offerings through a variety of sources including our website, provider referrals, insurance referrals, online clinical directories, and other sites/partners who help promote mental healthcare. You'll engage with individuals seeking to improve their mental health, assess their needs, determine if they're eligible for our outpatient therapy or medical outpatient services, and match them with an appropriate Headlight clinician. Your main goal is to help make sure people inquiring about improving their mental health are converted to Headlight clients and to ensure new clients attend their first intake appointment.

This role is a hybrid role that requires 3 days a week in our Downtown Salt Lake City office ( 136 S Main Street, Ste 1000, Salt Lake City, UT 84101).

Our Values
    • Deliver excellent service: We're determined to deliver world-class care to our clients. We build long- lasting relationships because we obsess over the details of our delivery and the quality of care
    • Make things easier: Getting help with mental health can be challenging and confusing for a lot of people. We remove barriers and simplify the process because it helps our clients get help and allows us to grow and help more people
    • Listen with empathy: Listen to each other with empathy. We value the deep understanding that creates a productive environment of collaboration, feedback, and support
    • Learn and Grow: We are always curious to improve our practice and our process. As we learn and grow, we can help more people, and that's what it's all about
Roles and Responsibilities
    • This role works primarily over the phones. Intake specialists routinely make over 100 dials per day to support and schedule new client referrals with a Headlight Mental Health Clinician
    • Initial point of contact for new clients
    • Establish relationship with new clients and facilitate the introduction of Headlight outpatient mental healthcare services
    • Evaluate the mental healthcare needs of clients and determine eligibility for services
    • Connect clients with appropriate Headlight clinicians based on specific needs and preferences
    • Generate new client intakes and ensure clients complete their initial intake appointment with a clinician
    • Oversee the intake process including scheduling, and coordinating paperwork, insurance, and required payment information
    • Ensure new clients are comfortable and informed throughout the intake process and address any concerns or questions they have
    • Accurately input client information into our EHR
    • Works closely with other departments to streamline the intake process and improve our client experience
    • Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance
    • Performs other duties as assigned
Qualifications
    • Excellent verbal and written communication skills
    • Excellent interpersonal, negotiation, and conflict resolution skills
    • Excellent organizational skills and attention to detail
    • Excellent time management skills with a proven ability to meet deadlines
    • Strong analytical and problem-solving skills
    • Ability to act with integrity, professionalism, and confidentiality
    • Work in Medical or Mental Health Field preferred
Benefits
    • Competitive hourly rate and benefits package with an additional incentive-based pay structure
    • Opportunity to work in a cutting-edge healthcare technology environment
    • Professional development opportunities and training
    • Collaborative and supportive work culture
    • Impactful role contributing to the enhancement of patient care and healthcare processes


$20 - $23 an hour

The compensation for this role will be a combination of an hourly rate plus an incentive-based bonus.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.