Administrative Assistant and Courier

This is an excellent position for those who wish to seek a permanent position with the potential for growth, learning, and development in a niche third-party laboratory industry. ARL is looking for a highly motivated, meticulous, and tech-savvy team player with excellent communication and organizational skills to join our amazing Sample Management Team. The ability to multitask in a fast-paced environment and stay cool under pressure is an absolute requirement. As an Administrative Assistant/Specialist for Sample Receiving, you will receive, process, and prepare samples submitted for laboratory analyses to be delivered to the appropriate testing department. A great personality, positive attitude, and ability to work and communicate well with others are a must. Data entry, interpretive, and analytical skills are required. ARL's Sample Management Team must demonstrate excellent customer service and professionalism. This position is expected to work 30-40 hours on a weekly basis, Mo-Fri, 9 am - 5 pm approx. This is considered a full-time position.

Job Responsibilities

Essential duties and responsibilities include, but are not limited to, the following:
- Answer phone calls and inquiries

- Welcome clients

- Assist management as needed

- Log samples to assigned log number, and track samples received in ARL's laboratory information systems

- Label and distribute samples to appropriate laboratory departments

- Verify receipt of samples against Chain of Custody (COC)/Sample Submission Forms (SSF), ensuring accuracy, completeness, and correctness

- Pick up and deliver samples, in addition to customer service (courier)

- Perform splits and composites following laboratory and quality protocols

- Process sample retention, and dispose of samples and waste related to sample management

- Process incoming and outgoing shipments and mail

- Answer phone calls when necessary

- Read, understand, and follow applicable Standard Operating Procedure, including quality and safety procedures

- Work closely with Partnerships Team to process samples and resolve concerns

- Report to Sample Management and Receiving Lead and Manager

- Clean and organize department workspace daily to promote clean, sanitary, and safe work

- Conduct all client and team interactions in an appropriate and professional manner

- Complete all sample Management tasks and other projects assigned by leadership

- Assist the Partnerships Team in client-related workflows

- Conduct credit reference checks to ensure payments are timely received by clients

- Assist with input of samples requiring specialty testing into lab database

- Serve as a professional customer representative for ARL

- Follow assigned pickup and delivery routes

- Follow traffic regulations and ARL policies and procedures in performing duties

- Assist with sample management whenever necessary

- Pick up samples from clients between approximately 1:00 p.m. and 6:00 p.m.

- Prepare and ship all daily packages requiring laboratory testing on-time

Hiring Expectations and Requirements

- Ability to quickly learn technological skills

- Must have a good driving record and carry a valid driver's license

- Be able to learn LIMS systems and protocols rapidly

- Be able to accurately enter data and process samples accurately

- Be able to carry objects up to 50 lbs

- Be able to communicate in English fluently and proficiently, in writing and orally

- Be able to work in a high pressured environment

- Be able to comply with all processing protocols and follow directions accurately

- Be able to work productively and efficiently in a team environment

- Excellent interpersonal and communication skills

- Be willing to work scheduled hours until all tasks are completed

- Be able to work collaboratively with team members across departments

- Be able to drive ARL vehicles for job duties (must have valid driver's license and good driving record)

- Be able to pass drug testing and background check

- Be able to execute and demonstrate ARL's values

- Be able to organize and pay attention to detail

- Be willing to wear personal protective equipment provided and required by ARL

Education

- Completed high school diploma

Compensation commensurates with experience.

ABOUT ARL

Analytical Resource Laboratories LLC is a third-party quality testing laboratory in the food, cosmetics, dietary supplements, and pharmaceutical industry. It was established on January 1, 2000. In 2015, ARL partnered with Tentamus North America, Inc., a network of laboratories headquarter in Germany, to form International Contract Laboratories, LLC. We celebrate 22 years of serving the industry. We offer microbiology and chemistry testing services, as well as method development, to manufacturers, retailers, raw material providers, and even consumers. On June 1, 2021, ARL acquired EuTech Scientific Services, Inc. ARL laboratories are located in Utah, Arizona, Florida, and New Jersey. We continue to grow and expand to serve our partners across the United States.
ARL's motto of "Doing it right, on time, every time," not only means executing the right work to produce quality results professionally but doing what is right legally, morally, and ethically. Our greatest strength is in walking the moral high ground that drives our work, relationships, character, and leadership. They are reflected in the way we build our success and in the way we treat each other and our colleagues in the business, even our competitors. Doing it right is what sets us apart.

VISION

"To be the best quality lab in the industry founded on a championship culture of leaders who inspire good and elevate life wherever we go, doing what we exist to do"

MISSION

We exist to provide experience, professionalism, and value in world-leading analytical testing services at the highest level of integrity, reliability, timeliness, and accuracy by the best and greatest people.

VALUES

Experience: We stand for the highest level of performance, proficiency, and drive because ...

... we perfect our craft and seek learning anywhere, anytime.

... we don't just avoid errors; we achieve excellence.

... we state our intentions and take deliberate actions.

... we embrace change and better ways of thinking.

This is how we do it right.

Professionalism: We manifest total commitment to doing our absolute best because ...

... we exercise integrity, honesty, and transparency.

... we are effective, accountable, and reliable.

... we demonstrate that leadership is an active choice, not a passive position.

... we deliver accuracy and quality in all our work.

... we take ownership of our stewardship.

This is who we are.

Value: We empower ourselves to bring value to those whose lives we impact by ...

... building bridges of partnerships and service.

... inspiring moral discipline and character.

... creating authentic chemistry in our relationships.

... elevating the world through the results of our work.

The world is a better place because we are here.

OUR WORK

We often hear the phrase "Don't overpromise and under-deliver." We do not make promises we cannot keep and represent what we aren't. ARL is committed to truth and honesty. In our partnerships, our on-time timeline is driven by professional ethics to do the right work to produce correct results. We strive to fulfill the quality needs of our partners by setting reasonable expectations and realistic results. In our journey with our team, we do the same. No, we do not overpromise and under-deliver. Our goal is to deliver the unexpected. We set performance standards and realistic expectations for growth from advancement to progression. When you grow, we grow. When you perform, we deliver. We want you to trust that we will take your needs seriously without sacrificing integrity. It is the same conviction we take to our partners. There is no double standard.

OUR RELATIONSHIPS

When we say we care, we actually do something about it. We personally care about our success and how we serve yours. ARL is available for our partners as best as humanly possible, but we are present any time for our people. We make people care our priority, personally and inherently. Our commitment to long-lasting relationships started long before you joined our team. This is not just business for us; it is who we are. Doing it right and doing what is right are our creed to build a better everything for you and for the ARL family.

OUR CHARACTER

ARL's team is hand-picked. Our team is a team of abundant thinkers. We think big. We think plenty, not empty. The strength of our performance comes from an attitude of gratitude and a marathon of moral altitude. Non-abundant thinkers don't last. Our identity in the profession go hand in hand with our core values. While the work that we do are founded on expertise, knowledge, proficiency, and experience, we stake our professional dealings on integrity, charity, respect, and all that is ethical, right, and true. Our people strive to exemplify a higher standard and choose to take the better path. This means we do not sacrifice long-term relationships for short-term gains. We do not seek to win at any cost.. Rather, we seek to do it right by our people, our partners, and our planet.
At ARL, we understand the importance of never burning a bridge. (We never know when we might have to cross that bridge again.) It is reflected in our external behavior and practices in developing trust in our professional and personal relationships within our team, with our partners, and with our community.

OUR LEADERSHIP

We seek to build a team of leader-leaders. Our goal is to give you the tools to be technically competent so that we can trust you to actively and effectively deliver results at the level we seek to achieve. More importantly, we want you to be able to embrace your stewardship and take your place in our team so that you can achieve a sense of meaning and purpose in your work. Leader-leaders don't wait for growth to happen. Leader-leaders bring stability to chaos. They seek out weaknesses and turn them to strengths. They don't sit in the cart as someone else pushes and pull to the finish line. They put their shoulders to the wheel because they can and because they will. Leader-leaders at ARL make things happen. Leader-leaders keep a positive eye on possibilities and opportunities to grow our work, our relationships, our character, and our potential for leadership.

We treat fumbles and tumbles as opportunities to become stronger than we were the day before. Our focus is on building, maintaining, and supporting a team that does it right, on time, every time, and delivering the unexpected. This is the cornerstone of who we are.

If you resonate with our philosophy, we just might be the lab for you. Send us your application.