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Senior Director, Global People Services Leader, Human Resources

1 month ago

Chicago, United States TransUnion Full time

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Global People Services is responsible for delivering top quality experiences to associates, managers and the broader HR organization. The team is an integral part of the enterprise and enables the organization to move smoothly. Global People Services are vital consultants for employees and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. The team facilitates critical employee lifecycle transactions in a seamless way. From on-boarding new hires into the company, to coordinating global mobility and working closely with external vendors, the focus is simple: to provide a stellar level of support to our associates and business partners.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • We are seeking a Senior Director who will lead and implement TransUnion’s strategy to establish a global people operations framework, organization, and technology platform that delivers an employee and manager centric, high quality, consistent and scalable experience. 

  • The ideal candidate is responsible for leading and managing the employee and manager inquiry process, the annual employee-life cycle operations in support of the HR global operating model, and the development of new people-related systems, processes, and metrics that support the achievement of the organization’s business goals and strategic objectives and in line with TU’s operating principles.

  • Experience running a global people services team for 5-10 years

  • Implemented a global people services organization, developed a strategy or implemented a transformation program within the global people services space

  • Process oriented and KPI driven; six sigma experience preferred

  • Developed and managed front line HR representatives

  • Influenced executives to front line management

  • Change management experience

  • Understands Dovetail and Workday or comparable systems

Impact You'll Make:

  • Strategic Intent and Leadership – Global People Services has been identified as a key strategic pillar at TU; the leader will represent and own this pillar, working with executive stakeholder groups, influencing partners in technology, finance and payroll, and the HR Leadership Team.  The leader will also refine and reprioritize the strategy as well as track milestones and successes against the investment case. 

  • Transformation Roadmap – Global People Services is on an operational journey, transforming from geographic silos to a global team leveraging one common platform and unified ways of working.  The leader owns the execution of the journey, the leadership of the teams and the change management of the process.

  • Technology Enablement – Global People Services leader partners closely with the HRIS team in enabling a seamless technology interface for associates, managers, and process partners.  In addition to a deep understanding of Workday, Global People Services is powered by Dovetail.  Dovetail manages cases across the people services team and is the central knowledge database for HR professionals and partners alike.  The leader is responsible for owning the Dovetail strategic roadmap and integrity of the system.

  • Process Efficiency – This role will be a key identifier of enterprise people processes that can be done differently with continuous improvement or technology investment.  The leader, with the support of team resources, will have a mandate to continuously improve the employee and manager experience.

  • Talent Builder – The Global People Services leader manages a large global organization and influences every aspect of the human resources function at TU.  Team building for collaboration, knowledge sharing and encouraging a continuous improvement mind set is critical to the success of the function, as is developing individual talent within the team to become well rounded HR professionals.

  • Scale – As TransUnion continues to grow organically and via acquisition, the Global People Services team must scale to meet the increased headcount and volumes that enter the employee lifecycle system.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


 

TransUnion's Internal Job Title:

Sr Director, HR Operations