Chief Human Resources Officer

Tittle: Chief Human Resources Officer

Location: 4822 N Broadway

Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

The Chief Human Resources Officer (CHRO) is a dynamic and innovative change agent responsible for leading high-impact, people-focused strategic initiatives that develop Heartland Human Care Services’ internal culture and help drive alignment with the organization’s values and strategic vision, including our commitment to anti-racism, forging a shared identity, and investing in our people and culture. The CHRO reports directly to the Executive Director of Heartland Human Care Services.

The Chief Human Resources Officer provides leadership, supervision, and strategic oversight to Heartland Human Care Services’ Human Resources (HR) department. The CHRO is responsible for directing workforce strategy, human resources policy development and compliance, compensation and benefits administration, talent acquisition, employee and labor relations, regulatory compliance, and other functions and processes that impact the employee experience at Heartland Human Care Services. In addition, the CHRO is a critical leader assisting in the implementation of Heartland’s strategic plan with accountability for directing change management efforts in coordination with Heartland Human Care Services’ internal communications professionals. The CHRO will be the standard bearer for HR operations and effective culture change across the organization.

The CHRO is a member of the Senior Leadership Team (SLT) and acts as a trusted internal and external business advisor.

The CHRO role is a hybrid role, working onsite, remotely, and at program locations depending on the nature of the work at hand.

MAJOR OBJECTIVES

Within the first 12 to 18 months, the Chief Human Resources Officer will achieve the following major objectives:

• Solidify the core service work of the Human Resources team as part of the transition to an independent organization from the Alliance, defining the best structure for team operations and service delivery as part of back-office administration.
• Assess the current state of the Human Resources team, establishing leadership that develops and retains staff, and brings efficiency to HR operations.
• Provide strategic influence and guide progress toward positive culture change.

RESPONSIBILITIES

The Chief Human Resources Officer will have the following primary responsibilities:

• Develops HR plans and strategies to support the achievement of the organization’s priorities and objectives.
• Provides strategic direction and leadership to the HR department, including but not limited to talent acquisition, labor relations, contract negotiations and administration, workforce planning, HR compliance, compensation and benefits, employee relations, and staff and leadership development.
• Develops, implements, manages, and monitors human resources policies and procedures and recommends policies and policy changes to the Senior Leadership Team (SLT).
• Develops and implements executive compensation policy; establishes a holistic compensation philosophy for Heartland Human Care Services, reassessing as needed through audits and benchmarking.
• Implements processes and structure for employee engagement initiatives and surveys to support the retention and development of a strong team across the organization.
• Provides leadership to Heartland Human Care Services initiatives that impact the employee experience including, but not limited to, flexible workplace arrangements, workplace safety, and racial equity initiatives.
• Researches and analyzes industry trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law to communicate and apply changes in policies and practices.
• Leads employment relations including the negotiation efforts related to Collective Bargaining Unit contracts.
• Leads HR initiatives to promote equity, diversity, and inclusion across the organization including an active role in implementing Heartland Human Care Services’ racial equity initiatives.
• Promotes employee benefits, staff development, and recognition and retention strategies as a means of attracting qualified candidates to develop a workforce connected to mission, strategy, and organizational effectiveness.
• Leads benefits administration with an eye to providing market-aligned and attractive benefits packages, and develops employee services in accord with applicable policies, procedures, and government regulations.
• Plays a leadership role on Heartland Human Care Services’ Retirement Committee with oversight for the relationship between Heartland Human Care Services and its co-fiduciary retirement consultant and its retirement plan record keeper.
• Prepares budget, directs strategic planning, and supervises department’s leadership team.

QUALIFICATIONS

The ideal candidate will bring most of the following qualifications and skill sets:

• A bachelor’s degree is required, a Master’s degree in industrial development, Organizational
• Development, Human Resources, or a related field is highly desirable.
• SHRM Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP), PHR or SPHR certification preferred.
• A minimum of ten years of progressively responsible experience in human resources management.
• Demonstrated experience in the areas of contract and union negotiations, labor agreement administration, compensation plan design, learning and development initiatives, change management, and organizational effectiveness.
• Prior experience with change management, especially establishing and/or growing organizations.
• Comfort analyzing and interpreting technical procedures and government regulations; a personal drive to stay up to date on evolving trends in human resources.
• Ability to develop appropriate metrics across teams and make data-driven decisions.
• Excellent communication skills including the ability to write reports, business correspondence, and procedure manuals, and effectively present information and respond to audience questions.
• Strong problem-solving abilities, particularly in situations with a high level of ambiguity; the ability to synthesize information or instruction from a variety of sources to reach an effective solution.
• Knowledge of ADP Workforce Now, and other software to support an effective HR function.
• Applicants must possess substantial experience in risk management within complex organizational settings.

COMPENSATION AND BENEFITS

Heartland Human Care Services is offering competitive compensation for this position. Benefits include medical, dental, and vision insurance; wellness program; basic and voluntary life insurance; short- and long-term disability insurance; flexible spending account; mass transit benefit; 401k retirement plan with employer match; and generous paid time off (vacation, sick, personal, and holidays).

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.