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Infrastructure Solutions Training Engineer
1 month ago
General Information
Req #
WD00067861
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, August 6, 2024
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and RequirementsThe Lenovo Infrastructure Solutions Group (ISG) Services Training team is looking for a training specialist for technical support education. The ideal candidate could have experience in product development, sales engineering, technical support, professional services, enterprise storage training, or another technical engineering discipline. Ultimately, we want someone with a passion to teach, share knowledge, develop training, work with engineers all over the world, and the desire to be a member of our ISG Services Training team.
As an Education Development Engineer, you will create technical course content and supporting materials for technical support engineers using a wide variety of delivery methods. Courses will be on enterprise servers, solutions and storages. The product families associated within our datacenter segment are ThinkSystem, ThinkAgile, ThinkServer, System x, BladeCenter, cluster (iDataPlex, NeXtScale, Linux Clusters), storage, cloud, and networking. Course delivery includes eLearning, remote and instructor-led. To be successful in this role, you must be able to manage initiatives while developing relationships with peers across functions and outside of the organization.
The team consists of instructors, technical writers, multimedia specialists, and enhanced content developers focused on delivery methods that display real world scenarios via simulation and product demonstration. We have labs full of Lenovo ISG system hardware and solutions, a studio for video production, and software needed to develop the technical content we produce.
Job Responsibilites:
- Deliver training sessions, webinars workshops in a group or individually.
- Ability to determine effectiveness of education material and make adjustments.
- Ability to manage, implement, drive, and track projects in a deadline driven environment.
- Work with project managers, subject matter experts, product development, and vendors.
- Create instructor materials (course outlines, background material, instructional materials, and training aids).
- Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
Basic Requirements:
- BA/BS degree or equivalent experience.
- 3+ years of experience in operating systems administration/support (RHEL, SUSE, VMware, MS Windows Servers
- 1+ years of experience in cloud solutions administration/support
- 5+ years of experience in enterprise administration/support
- 2+ years of technical writing experience
Preferred Requirements:
- Experience in developing technical training collateral for global training providers, professional services consultants, or technical support according to individuals' objectives.
- Knowledge and experience in enterprise server, solution and storage associated software.
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 9/30/24. This applies to internal and external candidates.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
