Lead Systems Engineer

2 weeks ago


Morrisville, Pennsylvania, United States APM IT Solutions Full time
Job Overview

Position: Senior Field Systems Engineer - Level 2/3

Compensation: Salary commensurate with experience and skill set

Employment Type: Full-Time

Required Qualifications:

  • Bachelor's degree or higher along with relevant IT certifications
  • A minimum of 5 years of experience in the IT sector
  • Experience in a Managed Service Provider (MSP) environment is essential

Employee Benefits:

  • Paid Time Off for vacation and personal needs
  • Paid holidays
  • Paid parental leave
  • Health insurance options including vision coverage
  • Company-provided life insurance
  • Vehicles for client site visits
  • Financial support for career development, including training and certifications
  • Annual technology allowance and discounts
  • Referral bonuses for clients and employees
  • A strong company culture fostering teamwork and collaboration

Detailed Job Responsibilities:

Manage and maintain both cloud and on-premise server infrastructure, including hardware and software administration, consulting, and support.

Oversee configuration and management of cloud services and virtual desktop solutions, focusing on infrastructure and user experience enhancements utilizing platforms such as Citrix Xenapp.

Administer Microsoft 365, Azure, Azure AD, Citrix, and VMWare ESXi, ensuring optimal performance and support.

Handle management and support of Microsoft 365 Cloud Service and Security Center.

Administer Veeam Backup & Recovery, including all related tasks such as maintenance and monitoring.

Provide advanced management and consulting for Sonicwall Firewall, including NSA and TZ series.

Administer security platforms, including SOC, SIEM, and full security stack solutions like Sentinel One and Webroot.

Support multi-factor authentication systems and manage cloud security and access controls.

Conduct advanced administration of Microsoft Active Directory.

Oversee Windows Server environments (2019/2016/2012) administration.

Provide general administration and support for Connectwise Manage.

Execute advanced operations with Kaseya VSA, including scripting and optimization.

Configure and optimize networks, including SDWAN, WAN services, VLANs, QoS, switches, and WiFi.

Perform remote and onsite installations and support for networking equipment, including switches, routers, and multimedia devices.

Manage remote and onsite changes for PCs, laptops, printers, VOIP phones, and other peripherals.

Install, configure, and repair both hardware and software systems.

Design and configure systems and networks, including servers, VoIP, switches, routers, and advanced WiFi setups.

Provide technical support to business managers and principals, both remotely and onsite.

Deliver exceptional customer service to end-users.

Maintain service documentation and ensure accurate ticket data entry and planning.

Assist with escalations related to Active Directory and Microsoft 365.

Support end-user VoIP systems, including mobile and desktop applications.

Support networking devices, including switches, routers, and firewalls.

Provide support for various operating systems, including MAC, Windows, Android, and iOS.

Engage in daily hands-on support and communication with end-users.

Possess a broad technical background and experience.

Complete all related scopes of work, plans, and project documentation.

Conduct hardware and software audits and manage vendor agreements.

Implement and oversee network monitoring and optimization tools.

Act as an escalation point for Level 1 and Level 2 IT services.

Provide client-facing consulting and support across various levels.

About APM IT Solutions:

APM IT Solutions is a well-established Regional Managed Service Provider with over 20 years of experience, delivering comprehensive technology services and support. Our focus is on secure design, implementation, and management of technology infrastructure and services, enabling efficient networks, applications, and services for diverse business needs.


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