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Technical Solutions Engineer
2 months ago
Job Title:
Solution Engineer
Location:
Remote (United States)
Job Type:
Full-Time
About Syneos Health:
Syneos Health is a premier integrated biopharmaceutical solutions organization focused on accelerating customer success. We leverage unique clinical, medical affairs, and commercial insights to navigate modern market challenges.
Our success is driven by collaboration, with each team member excelling in their area of expertise.
We unite a diverse range of talented professionals across critical business services that underpin our mission.
Every position within our organization plays a crucial role in advancing our vision of Shortening the Distance from Lab to Life.Why Work with Us:
We are dedicated to nurturing our employees through career development opportunities, supportive management, technical training, peer recognition, and a comprehensive rewards program.
Our commitment to a Total Self culture encourages authenticity and inclusivity, fostering a global community where everyone feels valued.About the Role:
We are a dynamic engineering team focused on modern endpoint management and zero trust methodologies.
Our mission is to establish a secure and efficient digital landscape utilizing platform-agnostic, cloud-based technologies. This approach enables us to deliver flexible and adaptable solutions across various systems and environments.Team Impact:
Our team is responsible for designing, implementing, and managing solutions for both Windows (physical and virtual) and Mac workstations, ensuring optimal device performance throughout their lifecycle.
We facilitate the transition from traditional on-premises computing to modern, cloud-managed endpoints.
We create self-service scripts that empower users and enhance support processes.
Collaboration with cross-functional teams is essential for the seamless integration of workstation solutions into our evolving zero trust framework.
We evaluate new requirements for feasibility and compatibility with existing systems.
Our team is proactive in automating device health and posture in a conditional access environment.
We take charge of analyzing and resolving production issues that exceed Tier 1 or Tier 2 support capabilities related to endpoint devices.
Additionally, we develop and maintain product support materials, including run books, technical diagrams, and knowledge bases, supporting our shift-left strategy with Tier 2 Support.
We also recommend enhancements to the software lifecycle process, encompassing deployment, updates, and removal, while engaging in continuous process improvement activities.
Qualifications:
To excel in this role, you should possess a solid foundation with at least 5 years of relevant professional experience in a large-scale environment (15,000+ endpoints), or hold a BA/BS Degree in Computer Science or a related field with some applicable experience.
A deep understanding of multiple operating systems, including Windows, MacOS, and/or Linux, is essential.
Your expertise should include cloud-based modern device management solutions such as Intune, Tanium, Workspace ONE, or Jamf Pro.
A strong grasp of zero trust security principles is required.
Exceptional problem analysis and resolution skills are necessary, along with the ability to quickly learn and apply new technologies while adhering to change management practices.
Demonstrated capability to work independently in a fully remote environment is crucial.
Preferred Qualifications:
Familiarity with agile development practices.
Experience managing or supporting non-persistent multisession VDI solutions.
Functional experience in the healthcare domain and clinical applications.
Working knowledge of modern Microsoft offerings (M365, AVD, Azure).
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Tanium Certified Professional, Jamf Certified Associate) are advantageous.
Exceptional communication and collaboration skills are essential.
What We Offer:
Competitive salary and benefits package.
Fully remote work environment.
Opportunities for professional growth and development.
A supportive and collaborative team culture.
Get to know Syneos Health
Over the past 5 years, we have collaborated on numerous successful projects, impacting the pharmaceutical landscape significantly.
In every role, you will be encouraged to take initiative and challenge the status quo in a competitive and ever-evolving environment.
Learn more about Syneos Health.