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Lead Systems Engineer

2 months ago

Morrisville, Pennsylvania, United States APM IT Solutions Full time
Job Overview

Position: Senior Field Systems Engineer - Level 2/3

Compensation: Salary commensurate with experience and skills

Employment Type: Full-Time

Required Qualifications:

  • Bachelor's degree or higher along with significant IT certifications
  • A minimum of 5 years of professional IT experience
  • Experience in a Managed Service Provider (MSP) environment is essential

Employee Benefits:

  • Paid Time Off for vacation and personal days
  • Paid Holidays
  • Paid Parental Leave
  • Health Insurance with optional vision coverage
  • Company-provided Life Insurance
  • Company vehicles for client engagements
  • Financial support for career training, certifications, and conferences
  • Annual technology allowance and discounts
  • Client and Employee Referral Bonus Programs
  • A strong company culture fostering peer collaboration

Detailed Job Responsibilities:

Manage and administer both cloud and on-premise server infrastructure, ensuring optimal performance and support.

Oversee the configuration and management of cloud services, including cloud virtual desktop services, with a focus on infrastructure and user experience enhancement using platforms like Citrix Xenapp.

Administer Microsoft 365, Azure, Azure AD, Citrix, and VMWare ESXi, ensuring performance optimization and support.

Handle Microsoft 365 Cloud Service and Security Center management and support tasks.

Administer the Veeam Backup & Recovery Platform, including maintenance, monitoring, and support.

Provide advanced management and consulting for Sonicwall Firewall, focusing on NSA and TZ Series.

Oversee security platforms, including SOC, SIEM, and full security stack management with tools like Sentinel One and Webroot.

Administer and support multi-factor authentication systems, ensuring cloud and account security.

Conduct advanced administration of Microsoft Active Directory.

Manage Windows Server environments (2019/2016/2012) effectively.

Provide general administration and support for Connectwise Manage.

Oversee advanced operations of Kaseya VSA, including scripting and optimization.

Configure and optimize networks, including SDWAN, WAN services, VLANs, QoS, switches, and WiFi.

Provide remote and onsite technical installation and support for networking equipment, including switches, routers, and advanced WiFi configurations.

Facilitate remote and onsite moves, adds, and changes for PCs, laptops, printers, VOIP phones, and other peripherals.

Support network equipment, firewalls, modems, routers, and WiFi hardware during moves, adds, and changes.

Install, configure, and repair both hardware and software systems.

Design and configure systems and networks, including servers, VoIP, switches, routers, and advanced WiFi setups.

Provide technical support to business managers and principals, both remotely and onsite.

Deliver exceptional customer service while interacting with end-users remotely.

Maintain accurate service documentation and real-time ticket data entry, prioritizing and scheduling tasks effectively.

Assist with escalations related to Active Directory and Microsoft 365 support.

Support end-user VoIP systems, including mobile, web, and desktop applications, as well as physical phone configurations.

Manage and support networking devices, including switches, routers, WiFi equipment, and firewalls.

Provide support for various operating systems, including MAC, Windows, Android, and iOS.

Engage in daily hands-on support and maintain effective communication with end-users.

Possess a broad technical background and experience in IT.

Complete all related scopes of work, plans, BOMs, executive summaries, and project plans.

Conduct hardware and software audits, planning necessary vendor and supplier agreements.

Implement and manage network monitoring and optimization tools.

Act as an escalation point for Level 1 and Level 2 IT services.

Provide client-facing consulting and support for Level 1-3 issues.

About APM IT Solutions:

APM IT Solutions is a well-established regional Managed Service Provider with over 20 years of experience, dedicated to delivering comprehensive technology services and support. Our focus is on secure design, implementation, and management of technology infrastructure and services, enabling businesses to thrive in a hybrid work environment. Our offerings include cloud and on-premise infrastructure, servers and applications, networking, VoIP, business continuity, cybersecurity, endpoint devices, and outsourced IT management, consulting, and helpdesk services.