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Contract Services Manager
1 month ago
The Contract Services Manager (CM) is the onsite point of contact (POC) for the personnel staffing contract with IHSC at the facility level. The CM establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitors (GTM). The CM performs personnel and Human Resources related functions to include providing direct supervision to all contract personnel. The CM works closely with the GTM to ensure Contract staff orientation, training, and competency assessments are completed. On a daily basis, the CM plans, schedules, assigns, and directs contract staff in accordance with the contract and mission requirements.
REQUIRED EDUCATION AND EXPERIENCE
**Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education**
1. Bachelor's Degree, from an accredited school reviewed by the Department of Education, in
Nursing, Health Care Administration, Public Health or a related field.
2. Minimum three (3) years of supervisory experience in a complex health care setting as an
administrator with strong business and management skills.
REQURED LICENSURE/CERTIFICATION
1. This position does not require privileging by IHSC.
2. Maintains BLS for Healthcare Providers® certification through the American Heart
Association®
ATTRIBUTES AND PROFESSIONAL QUALITIES
1. Strong oral and written communication skills.
2. Excellent interpersonal skills.
3. Critical thinking and organizational skills
4. Cultural competency.
5. Integrity and honesty.
6. Verbal and written proficiency in Spanish (preferred, not required).
7. Experience in a detention/correctional or residential healthcare setting (preferred, not
required).
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
1. Knowledge of a broad range of concepts related to effective supervision, staff administration
and Human Recourses.
2. Ability to effectively schedule, manage and team-build with a multidisciplinary workforce.
3. Knowledge of staff development and basic adult learner teaching skills.
4. Knowledge of the licensing and certification requirements for the professional disciplines
operating in the clinic, in the state in which the duty station is located.
5. Ability to work in a multi-cultural and multi-lingual environment.
6. Ability to adapt to sudden changes in schedules and flexibility in work requirements.
7. Ability to communicate proficiently in English (verbal and written) in order to develop
positive rapport with co-workers and other stakeholders.
8. Ability to establish and maintain positive working relationships in a multidisciplinary
environment.
9. Ability to navigate in an electronic work environment including electronic health records,
web-based training and communications.
10. Knowledge of and functional proficiency in common Microsoft Office programs, specifically
Microsoft Word, Excel, Outlook and SharePoint.
11. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient
medical records and information as well as Personally Identifiable Information (PII).
MAJOR DUTIES AND RESPONSIBILITIES
1. As Key Personnel, provides a broad range of front-line supervision and management to all
Vendor staff under their purview.
2. Plans, schedules, assigns, and directs contract staff.
3. Coordinates and conducts site visits for staff candidates.
4. Performs personnel and Human Resources related functions.
5. Completes staff evaluations 90 days after hire and annually thereafter.
6. Establishes and maintains a strong and positive working relationship with the on-site
Government Technical Monitors (GTM).
7. Works closely with the GTM to ensure Contract staff orientation, training, and competency
assessments are completed with no interruptions to the daily operations.
8. Produces reports regarding contractor productivity and monitors contractor compliance with
IHSC policy for all contract staff at the site.
9. Reviews identified patient records to assess adequacy of record keeping, and implementation
of appropriate clinical guidelines and policy compliance.
10. Meets regularly with government technical monitors to ensure coordination and collaboration
of staffing.
11. Ensures discipline Specific clinical and administrative in-services are provided for contract
staff in accordance with agency policies and accreditation standards.
12. Leads or delegates the orientation and training within licensing scope and in accordance with
agency policy, of new contract personnel to protocols, requirements, and the specifics of the patient population.
13. Serves as a team member for analyzing established protocol practices and identifying areas
for improvement.
14. Participates with developing recommendations for improved efficiency of patient care.
15. Assists with program/project design activities, strategy development, problem resolution, and
project implementation.
12. Performs record keeping functions in accordance with program policies and position.
13. Maintains functional proficiency and ease of use utilizing agency's electronic health records. 14. Completes all initial, annual and ad hoc training as required/assigned.
15. Maintains patient confidentiality, and confidentiality of medical records, in compliance with
the Privacy Act and HIPAA regulations in all work activities.
16. Adheres to and maintains awareness of: IHSC Policies, Procedures, Directives, Operational
Memoranda and accreditation standards as prescribed by ICE/IHSC.
17. Adheres to and participates in: IHSC's Safety, Prevention, Infection and Control, Quality
Improvement, Patient Education and other programs and collateral duties as appropriate to position.
18. Attends and participates in general, medical, and clinical staff meetings.
DUTY HOURS/ ON-CALL REQUIREMENTS
1. IHSC operates 24/7/365; this position is required to respond during an emergency activation. 2. This full-time position, or designee vendor equivalent, is required to be available
telephonically to respond to the local GTM during non-duty hours.
3. This full-time position may require availability during evenings, nights, weekends and
holidays sufficient to meet the needs of contact staff.
SECURITY REQUIREMENTS
1. The Department of Homeland Security's Personnel Security Unit (PSU) must render an
Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.
2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of
initial, and between, subsequent background investigations to meet the requirements of this position.
PHYSICAL DEMANDS
1. The work requires some physical exertion, such as long periods of standing; walking or jogging
unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping,stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
2. The work may require specific, but common, physical characteristics and abilities, such as agility
and dexterity, visual, and hearing capabilities.
3. Must be able to respond to any medical emergency in the facility, via foot, within four
minutes and perform CPR/emergency care standing or kneeling.
4. Must have the ability to assist sick, injured, or aging detainees or staff exiting the building
during an emergency.
SUPERVISORY CONTROLS
This is a contract position and supervisory controls will be set forth by the contract vendor. Technical oversight will be provided by the Health Operations Unit (HOU) Government Technical Monitors (GTM).
Overview
Jackson Healthcare Government Services is an innovator in the delivery of healthcare workforce solutions across the nation, leading the way as a comprehensive healthcare professional and support staffing, technology and program management partner to federal, state and municipal government agencies of all types and sizes.
EEO Statement
Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
