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Airport Ground Transportation Service Manager

2 months ago

New York, New York, United States ABM SERVICES Full time

Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM Services. As a Senior Operations Manager, you will be responsible for the direct oversight of shift managers, supervisors, and front-line employees on your designated shift.

Key Responsibilities

  • Manage all lines of business, including Bus Fleet Operations and Shuttle and/or Dispatch Operations
  • Monitor and maintain staffing levels with the assistance of the local Human Resources Department and payroll
  • Abide by and ensure adherence to established policies, rules, procedures, and regulations of the Port Authority as applicable at the Airport
  • Accommodate increased/decreased client staffing requests
  • Foster deep and meaningful relationships with our client representatives
  • Inspire and motivate others to do well
  • Ensure we meet financial targets through effective scheduling and time management
  • Work closely with our human resources team to recruit and retain the most customer service-driven workforce in the business
  • Deliver world-class training programs that ensure your team members remain attentive to each passenger's personal needs
  • Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program
  • Manage daily schedules
  • Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels
  • Effectively coach, counsel, and discipline employees
  • Work with Safety Quality Manager to ensure the safety and security of the operation
  • Set positive, professional example for workforce
  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
  • Plan, organize, direct, and control the work required of all Contract staff assigned to the On-Airport Ground Transportation Service at the Airport
  • Represent the Contractor at meetings, as may be directed by the Manager, which concern the operation of the Contract at the Airport
  • Investigate all customer complaints and forward findings to the Airport Manager
  • Review all records and reports and take necessary action directly or through Supervisors to correct errors and improve the efficiency reliability of the Service
  • Analyze operational activities in order to develop procedures to improve service
  • Perform a weekly reconciliation with Port Authority airport staff of billable hours

Requirements

  • BA degree preferred or equivalent experience
  • 5 years of customer-focused experience
  • 5 years of management experience
  • 3 years of budgeting and expense control and scheduling experience
  • Proven ability to manage groups of 75+
  • Leadership personality, client-facing
  • Ability to work flexible hours to monitor and manage various shifts
  • Excellent communication skills
  • Driver's license, CDL, and BP (must be willing to obtain within six months)