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Technical Support Engineer

2 months ago

San Diego, United States Rose International Full time
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Must-have's:

2-3 years of experience at a minimumMixture of Development & Customer Support experienceSome experience in Java and JavaScript (read/understand - will not need to develop new code)Web Services (SOAP/REST)Networking fundamentalsScripting and familiarity with a programing languageRelational databases concepts

Preferred Skills:

SSO and authentication, Email protocols and servers

Overview:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

What you will do in this role:

Be a Customer Advocate providing support to users/administrators of our platform

Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.

Gain an understanding of the ServiceNow platform and all core functionality.

Analyze data with a view to isolate the potential cause of the issue.

Involve others to accomplish personal and group goals.

What you will need to be successful in this role:

Knowledge on LDAP/Active Directory, SSO or other authentication or user management systemsUnderstanding of Email Troubleshooting (e.g. Office 365, Exchange ) Knowledge on Web Services (SOAP, REST) Working knowledge on Network troubleshooting (e.g. Ping, Telnet)Hands on experience in any bi-directional, integration between two systems Some experience with Scripting languages: JavaScript preferredExperience with relational databases (e.g. MySQL, Oracle)Experience with the gathering and reading of various log files

Hiring Manager Notes:

Integrations gets a mix of issue types that typically center around there broad topics:

1) Email

2) SSO/Authentication

3) Web Services

4) Scripting /Rest API

5) database issues

Note: Screening questions are required at time of submittal. Your recruiter will provide the questions after an intake call.

Benefits:

For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).